Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Elham Ali

Grand Rapids

Summary

Proficient pharmacy team member skilled in prescription preparation and customer service. Demonstrates strong organizational abilities and experience in coordinating with insurance providers and prescribers to resolve issues. Recognized for effective multitasking and relationship-building in fast-paced environments, consistently delivering high-quality work under pressure. Resourceful Pharmacy Buyer with expertise in inventory management, supplier negotiation, and pharmaceutical procurement, ensuring efficient pharmacy operations.

Overview

9
9
years of professional experience

Work History

Pharmacy Buyer

Trinity Health Hospital
Grand Rapids
01.2025 - Current
  • Created purchase orders and tracked deliveries to ensure timely arrivals.
  • Conducted research to identify and evaluate potential vendors.
  • Ensured compliance with procurement laws and regulations.
  • Implemented processes to enhance efficiency in purchasing operations.
  • Resolved discrepancies between purchase orders and invoices effectively.
  • Developed purchasing and sales strategies aligned with company budgets.
  • Coordinated interdepartmental activities to guarantee timely delivery of items.
  • Analyzed historical data to forecast future product demand.

Infusion Pharmacy Technician

Trinity Health Saint Mary's
07.2022 - Current
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
  • Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
  • Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.

Pharmacy Technician

Rite Aid Pharmacy
09.2020 - 07.2022
  • Answered incoming calls, addressing inquiries from customers and healthcare providers.
  • Calculated dosages, filled prescriptions, and prepared labels with precision.
  • Resolved customer issues in-person and via telephone, assisting with orders and navigation.
  • Stocked and labeled medications, maintaining accurate inventory records.
  • Entered and processed patient prescriptions into internal systems efficiently.
  • Supported pharmacist by filling prescriptions and responding to medication-related questions.
  • Executed pharmacy operations with a focus on accuracy and service quality.

Shift Supervisor

Rite Aid
11.2018 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.

Secretary

ABC Warehouse
02.2016 - 08.2018
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.

Education

Bachelor of Science - Health Administration

Davenport University
Grand Rapids, MI
04.2025

High School Diploma -

Universal Academy
Detroit, MI
05.2015

Skills

  • Dependable and responsible
  • Planning and coordination
  • Attention to detail
  • Active listening
  • MS Office proficiency
  • Decision-making skills
  • Telephone etiquette
  • Multitasking ability
  • Cultural awareness
  • Time management and organization
  • Analytical thinking
  • Problem-solving skills
  • Self-motivation
  • Team collaboration

Languages

5

Languages

Arabic
Professional

References

References available upon request.

Timeline

Pharmacy Buyer

Trinity Health Hospital
01.2025 - Current

Infusion Pharmacy Technician

Trinity Health Saint Mary's
07.2022 - Current

Pharmacy Technician

Rite Aid Pharmacy
09.2020 - 07.2022

Shift Supervisor

Rite Aid
11.2018 - 09.2020

Secretary

ABC Warehouse
02.2016 - 08.2018

Bachelor of Science - Health Administration

Davenport University

High School Diploma -

Universal Academy

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Elham Ali