Elham Kallabat
Conroe,Texas
Summary
Accomplished operations manager with expertise in creating a collaborative environment and driving performance excellence. Proven ability to deliver exceptional customer experiences and foster brand loyalty. Skilled in overseeing and adapting processes to dynamic conditions, optimizing efficiency, and maximizing profitability. A motivational leader with a talent for building strong relationships with customers, employees, and senior management.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Wal-Mart Super Center
11.2005 - Current
- Oversee job-related activities and assignments in order to meet customer and business needs by identifying and communicating goals and objectives
- Managed over 452 associates in a Wal-Mart Supercenter
- Maintain established departmental policies and procedures, objectives, quality assurance program, safety, and environmental
- Maintain strict accountability in stores with sales of $104 million to $121 million
- Drove a safe culture by recognizing and coaching unsafe behaviors alleviating potential liability claims from team member
- Met business needs through scheduling effectiveness at 95%, written evaluations conducted 100% on time, effectively evaluate and development future managers and leaders
- Recruit, interview, and hire employees based on store needs and hiring plan
- Executed merchandise logistics
- Adapted new team members by being on the front line in orientations
- Complete management review report, daily operator/register sales report, cash long/short tracking log
- Made difficult and correct decisions surrounding people and policy
- Ensure Proper Scheduling of Employees that is cost efficient and customer driven
- Processed Payroll through ADP and PeopleSoft systems.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
Store Manager
Livonia Beer & Wine Shoppe
01.1992 - 08.2005
- Establish, retain, deepen relationship with store customers to achieve sales goals and provide quality customer service
- Achieved and exceeded business goals year over year as well as supporting sales associates to achieve the same
- Responsible for inventory shortages, cash management, and MI State Audits for Tobacco and alcohol.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
Education
GED -
Oakpark High School
Oak Park, MI05.1995
Skills
- Store Organization
- Business Development
- Operations Oversight
- Department Oversight
- Loss Prevention
- Customer Relations
- Staff Scheduling
- Team Management
- Incident Reports
- Customer Service Management
- Shift Scheduling
- Issue Resolution
- Marketing and Promotions
- Staff Supervision
- Scheduling Coordination
Languages
Arabic
Full Professional
Timeline
Assistant Store Manager
Wal-Mart Super Center
11.2005 - Current
Store Manager
Livonia Beer & Wine Shoppe
01.1992 - 08.2005
GED -
Oakpark High School
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