Elham Marshall
Grand Rapids
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
Pharmacy Buyer
Trinity Health Hospital
01.2025 - Current
- Created purchase orders and tracked deliveries to ensure timely arrivals.
- Conducted research to identify and evaluate potential vendors.
- Ensured compliance with procurement laws and regulations.
- Implemented processes to enhance efficiency in purchasing operations.
- Resolved discrepancies between purchase orders and invoices effectively.
- Developed purchasing and sales strategies aligned with company budgets.
- Coordinated interdepartmental activities to guarantee timely delivery of items.
- Analyzed historical data to forecast future product demand.
Infusion Pharmacy Technician
Trinity Health Saint Mary's
07.2022 - Current
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Shift Supervisor
Rite Aid
11.2018 - 09.2020
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
Administrative Assistant
ABC Warehouse
02.2016 - 08.2018
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Health Administration
Davenport University
04.2025
High School Diploma -
Universal Academy
05.2015
Skills
- Personnel records management
- HR policies
- Administrative skills
- Online position posting
- Microsoft office and docusign
- Effective planning
- Computer literacy
Languages
Arabic
Professional
References
References available upon request.
Timeline
Pharmacy Buyer
Trinity Health Hospital
01.2025 - Current
Infusion Pharmacy Technician
Trinity Health Saint Mary's
07.2022 - Current
Shift Supervisor
Rite Aid
11.2018 - 09.2020
Administrative Assistant
ABC Warehouse
02.2016 - 08.2018
High School Diploma -
Universal Academy
Bachelor of Science - Health Administration
Davenport University