Erin L. Henson
Columbus,OH
Summary
Dynamic Senior Executive Assistant with a proven track record at AldenLaw, excelling in calendar management and enhancing executive productivity. Recognized for exceptional interpersonal skills and meticulous attention to detail, I streamlined operations and improved client satisfaction through effective communication and proactive problem-solving. Committed to maintaining high-level confidentiality and supporting legal teams for successful outcomes.
Organized professional with solid experience in executive support, ready to contribute to fast-paced environment. Proven ability to enhance workflow and increase productivity by anticipating needs and managing complex calendars. Known for strong team collaboration, adaptability to changing priorities, and proficiency in communication and project management.
Overview
32
32
years of professional experience
Work History
Senior Executive Assistant
AldenLaw
08.2006 - 12.2021
- Processed travel expenses and reimbursements for executive team and senior management group.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Achieved successful case outcomes, collaborating closely with attorneys on trial preparation and strategy.
- Minimized disputes among parties by drafting clear, concise correspondence that addressed concerns proactively.
- Kept abreast of industry trends and regulatory changes, attending professional development seminars to continually enhance legal knowledge.
- Maintained strict confidentiality in handling sensitive client information, adhering to professional ethics guidelines.
- Coordinated travel arrangements for attorneys, enabling them to attend essential meetings without delay or logistical issues.
- Conducted comprehensive legal research to inform decision-making, utilizing both online databases and traditional resources.
- Increased attorney productivity by expertly managing heavy caseloads and prioritizing tasks based on urgency.
- Improved client retention rates through exceptional customer service skills and timely responses to inquiries.
- Provided essential administrative support during depositions, maintaining accurate records while ensuring a smooth process for all involved.
- Ensured accurate billing practices for optimal revenue generation by meticulously tracking billable hours.
- Facilitated clear communication between legal team members, effectively organizing meetings and conference calls.
- Streamlined office operations for increased efficiency by implementing new document management systems.
- Enhanced client satisfaction by providing top-notch legal support and efficiently managing executive schedules.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Completed data entry of legal documents into electronic filing systems.
- Filed documents with courts on behalf of attorney.
- Created and printed legal documents for attorneys to review.
- Developed and maintained positive relationships with clients and colleagues.
- Transcribed information from typed or handwritten notes, shorthand or dictation and confirmed accuracy and correct formatting of documents.
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Produced and filed various legal documents and electronically preserved updated case record system.
- Worked with outside vendors to coordinate purchasing of supplies and maintenance of office complex.
- Researched and booked reasonably-priced and comfortable airfare, hotels and ground transportation for senior leadership.
Owner
Thyme To Dine Catering and Consulting
01.1992 - 12.2006
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained and guided team members to maintain high productivity and performance metrics.
Regional Administrative Manager
MCC - Metropolitan Clinic of Counseling
01.1990 - 12.1994
- Learned and applied preferred systems for scheduling, purchasing, and problem-solving.
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Oversaw corporate events designed to connect and support employees at work and outside of work.
- Built excellent employee experience through culture of service and execution of employee assistance programs.
- Boosted team productivity through regular performance evaluations, feedback sessions, and professional development opportunities.
- Accomplished successful project completion with meticulous planning, coordination, and execution of tasks.
- Supported talent acquisition efforts by assisting with recruitment, onboarding, and training initiatives for new employees.
- Streamlined administrative processes by implementing efficient regional management strategies.
- Ensured compliance with company policies and procedures through diligent oversight of regional activities.
- Coordinated inter-departmental projects effectively while maintaining open lines of communication amongst teams.
- Safeguarded confidential information by developing secure storage systems and enforcing strict access controls.
- Coordinated regional events and meetings to foster communication, collaboration, and knowledge sharing among staff members.
- Optimized communication channels between regional offices to maintain consistent messaging throughout the organization.
- Enhanced regional performance by establishing clear objectives and monitoring progress regularly.
- Improved employee satisfaction by addressing concerns and implementing targeted solutions in a timely manner.
- Updated reports, managed accounts, and generated reports for company database.
- Created organized filing system to manage department documents.
- Coordinated office events, seminars and meetings for staff and clients.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Education
High School Diploma -
Northland High School
Columbus, OH06-1981
High School Diploma -
Fort Hayes Career Center
Columbus, OH06-1981
Skills
- Process improvement strategies
- Calendar management proficiency
- Exceptional interpersonal skills
- Meticulous attention to detail
- Administrative skills
- High-level confidentiality
- Executive support expertise
- Effective problem solving
- Professional presentation development
- Strong organizational skills
- Adaptable to change
- Expert time management
- Excellent interpersonal skills
- Event planning expertise
- Human resources
- Team leadership experience
- Resourceful vendor relations
- Skilled in office technology
- Expert meeting facilitation
- Able to take direction
- Staff management
- Customer Service-oriented
- Meeting planning
- Project planning
- Travel coordination
- Conference planning
- Business writing
- File organization
- Business correspondence
Timeline
Senior Executive Assistant
AldenLaw
08.2006 - 12.2021
Owner
Thyme To Dine Catering and Consulting
01.1992 - 12.2006
Regional Administrative Manager
MCC - Metropolitan Clinic of Counseling
01.1990 - 12.1994
High School Diploma -
Northland High School
High School Diploma -
Fort Hayes Career Center
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