Accomplished Baker with a proven track record at Publix Super Markets, Inc., where I enhanced customer satisfaction through exceptional service and high-quality baked goods. Skilled in dough preparation and baking techniques, I excel in food safety and quality control, ensuring products meet company specifications. Recognized for outstanding customer service, I effectively blend technical skills with interpersonal abilities to deliver superior results.
Overview
6
6
years of professional experience
Work History
Baker
Publix Super Markets, Inc.
Santa Rosa Beach
03.2017 - 09.2022
Measured, mixed, and prepped raw materials according to company specifications and recipes.
Baked a variety of breads, pies, donuts, and cookies.
Blended ingredients and mixed dough, following recipes.
Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Inspected baking equipment in accordance with cleanliness and safety standards.
Measured and weighed ingredients to prepare dough for recipes.
Followed food safety guidelines while preparing all food items.
Provided customer service by answering questions about menu items or taking orders from customers.
Stocked shelves with freshly-baked goods throughout the day as needed.
Packaged and labeled baked goods with accurate descriptions and ingredients.
Measured out ingredients accurately to ensure consistent product quality.
Placed orders for additional supplies when necessary based on production needs.
Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
Cleaned work areas, utensils, equipment and surfaces between batches of products.
Reviewed expiration dates on items and removed expired products from stock to maintain quality.
Combined ingredients by hand and with electric mixing equipment.
Finished baked goods with glazes, icings and other toppings.
Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
MBA - Human Resources Management
American InterContinental University
Schaumburg, IL
10-2006
Skills
Dough preparation
Baking techniques
Food safety
Quality control
Ingredient measurement
Customer service
Accomplishments
Employee of the month for exceptional customer service
Busser, Dishwasher, Delivery Driver, Assistant Manager at New Old Venice InnBusser, Dishwasher, Delivery Driver, Assistant Manager at New Old Venice Inn