Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Eli Andrews, Jr.

Freeport

Summary

Accomplished Baker with a proven track record at Publix Super Markets, Inc., where I enhanced customer satisfaction through exceptional service and high-quality baked goods. Skilled in dough preparation and baking techniques, I excel in food safety and quality control, ensuring products meet company specifications. Recognized for outstanding customer service, I effectively blend technical skills with interpersonal abilities to deliver superior results.

Overview

6
6
years of professional experience

Work History

Baker

Publix Super Markets, Inc.
Santa Rosa Beach
03.2017 - 09.2022
  • Measured, mixed, and prepped raw materials according to company specifications and recipes.

Baked a variety of breads, pies, donuts, and cookies.

  • Blended ingredients and mixed dough, following recipes.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Inspected baking equipment in accordance with cleanliness and safety standards.
  • Measured and weighed ingredients to prepare dough for recipes.
  • Followed food safety guidelines while preparing all food items.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Packaged and labeled baked goods with accurate descriptions and ingredients.
  • Measured out ingredients accurately to ensure consistent product quality.
  • Placed orders for additional supplies when necessary based on production needs.
  • Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Combined ingredients by hand and with electric mixing equipment.
  • Finished baked goods with glazes, icings and other toppings.
  • Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

MBA - Human Resources Management

American InterContinental University
Schaumburg, IL
10-2006

Skills

  • Dough preparation
  • Baking techniques
  • Food safety
  • Quality control
  • Ingredient measurement
  • Customer service

Accomplishments

  • Employee of the month for exceptional customer service

Timeline

Baker

Publix Super Markets, Inc.
03.2017 - 09.2022

MBA - Human Resources Management

American InterContinental University
Eli Andrews, Jr.