Summary
Skills
Overview
Work History
Education
Accomplishments
Certification
Timeline
Generic

Eli Ardonia

Spring,TX

Summary

IBM Certified Maximo Advanced Deployment Professional with over 13 years of experience in Maximo installation and configuration, Infrastructure designing, upgrade projects, system integration and customization, development, end user training and technical support for both hardware and software systems relating to IBM Maximo Asset Management Application. Experienced technical lead well-versed in providing performance-driven and result oriented solutions and successful at marrying technology and business needs to meet changing demands by solving diverse technological problems. Well prepared to leverage technical experience to take on new role with long-term potential and room for professional growth.

Skills

  • Job Skills IBM Maximo Asset Management versions 6x,761x to MAS8 Maximo installation, upgrade and features/fix packs installation on-premises, AWS, and IBM Cloud
  • Maximo Mobile Solutions installation, configuration, and administration (Data Splice & Maximo Anywhere) Expert level knowledge of EAM best practices and deep functional expertise with Maximo applications and all core Maximo modules
  • Expert level Knowledge of Java, XML, JavaScript, CSS3, and HTML5
  • Experience with major Maximo Industry Solutions like Utilities, Transport, Spatial, Oil and Gas etc
  • MEA (Maximo Enterprise Adapter) MIF (Maximo Integration Framework) Enterprise Service Bus (ESB) / WebSphere MQ Maximo System configurations and user interface customization (UI, Dialogs)
  • Expert Knowledge of major Maximo Modules like Work Management, PM, Security, Inventory and Supply chain applications
  • Java Customization (Mbo, FLD, Bean Classes, Actions etc) and Automation scripts Customization (Python/JavaScript) Maximo Integration Framework / SAP, Oracle EBS, PeopleSoft, TIBCO using WEBSERVICES, MXIFACETABLE, JMSQUEQUE
  • IBM Maximo Spatial Asset Management/ESRI/ ArcGIS Platform and Mobile Solutions
  • Expert level in Reporting and Dashboard Business Intelligence Tools – Power BI, Cognos Analytics, Tableau, and Crystal Reports Eclipse Birt Report Development – Extending Ad-hoc and developing custom reports
  • Jira /TFS /ITSM Applications for problems/issues tracking and resolutions SQL Server, Oracle (11g,12c) and DB2 Databases
  • Windows Operating System, basic knowledge of Linux Operating Systems Knowledge of Security and authentication protocols – SSL, LDAP, SAML, OKTA etc knowledge of the software development life cycle (SDLC) for application development, support, and maintenance
  • IBM WebSphere Application Server 6x, 7x ,8x and 9x Network Deployment and WebLogic Server
  • IBM WebSphere Performance Monitoring tools for analyzing application bottlenecks in JVMs
  • Application Security with WAS and LDAP Federated Repository Synchronization
  • Excellent written and oral presentation skills, including conveying technical information into a business perspective
  • ETL Tools for Data Extraction, transformations, loading as well as analysis (SSIS, SSAS&SSRS)
  • Microsoft 365 Office Applications (Word, Excel, PowerPoint, SharePoint), Microsoft 365 Dynamics and PrimaveraP6

Overview

16
16
years of professional experience
1
1
Certification

Work History

IBM Maximo Technical Lead

Cognizant
07.2022 - 07.2023
  • Leaded the functional and technical fit gap analysis, requirements identification, design, and configuration of the system
  • As a functional expert, I acted as a key information resource for each site's functional project manager and provided day-to-day support
  • Actively worked with asset management and maintenance programs to continually optimize processes and information
  • Performed daily, weekly & monthly quality checks of Service Requests & Work Orders to ensure accuracy of assignments and information
  • Developed and maintained working documentation, including user manuals, standard operating procedures, guides, and training materials
  • Assisted in the planning of subsequent enhancements/ phases to ensure maximization of solutions
  • Provide LDAP integration support, certificate management and Maximo administration support
  • Perform technical planning, system integration, verification and validation, and risk, and supportability and effectiveness analyses for the Maximo systems
  • Worked extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Provided support for the expansion of Maximo program capabilities, report development using tools bundled with the Maximo application
  • Provided support for issues related to the Maximo application and supporting products (WebSphere, Open source BIRT), Reviewed requirements and functional designs, developed, and implemented complex solutions using internal and external application tools (ex
  • Workflows, escalations, database configuration)
  • Independently analyzed, solved, and corrected issues in real time, providing problem resolution end-to-end
  • Documented new ETL which can support multiple business needs and processes and developed data modeling for Data warehouse
  • Designed, built, tested, and executed ETL packages, automated ETL jobs for recurring imports
  • Assisted/worked with the client’s Maximo/WAS administrators, IT team in upgrades, and troubleshooting efforts
  • Performed System Patching and upgrades on daily bases to stay current with the releases and its department policies
  • Configured and unit tested application functionality, prepared test scripts and documentation.

Maximo Infrastructure Architect

Collabera/T-Mobile
11.2021 - 07.2022
  • Performed infrastructure design, installations, and WebSphere configurations
  • Configured OKTA and SAML authentication for Maximo environments
  • Troubleshoot performance tuning, memory, and CPU utilization to maintain the environment runtime
  • Renewed and install server certificates into the system
  • Configured LDAP in both Maximo and WebSphere for user’s authentication
  • Created new Cron task instances in Maximo for synchronizing users from Active Directory
  • Utilized the capability of Migration Manager tools to migrate configuration contents between different environments
  • Performed Quality control, analysis, and evaluation on the environments (to ensure the desired consistency in data and functionalities
  • Provided administrative support tasks like creating security groups, users, associated users to security groups and granted user access to applications
  • Prepared technical documentation and instruction on how to execute procedures like OKTA and Certificate renewal
  • Installed and configured IBM WebSphere Application Server 8x,9x and IBM HTTP Server on Linux, AIX, and Windows
  • Updated WebSphere Application Server, IBM Http Server and plug-in with latest fix packs and security fixes
  • Deployed application ears on WebSphere Application Server ND in Test, Stage and Production environments daily and troubleshot various configuration and application issues
  • Involved in Advance performance monitoring and tuning of both WebSphere Application Server and IHS
  • Configured resources for enterprise applications i.e., JDBC providers, configuring JMS providers, configuring URL providers, configuring Mail Providers
  • Configured horizontal and vertical scalability of WebSphere to support failover mechanism and to utilize system resources to the maximum extent
  • Managed the security and performance optimizations for EJB containers and web applications in IBM WebSphere and IBM HTTP Server web server
  • Configured JDBC providers, Data Sources, Virtual Host, SSL, and Global security LDAP for IBM WebSphere Application Server
  • Troubleshooting Application & JVM errors and configured tuned JVM for optimum performance
  • Applied the different type of security (LDAP/User Registry) using Admin Console
  • Configured WebSphere to produce and gather garbage collector logs, JVM performance metrics for different aspects of the application.

IBM Maximo Support/ Tech Lead

Tennessee Valley Authority
05.2020 - 10.2021
  • Performed support tasks and troubleshooting tickets on daily bases
  • Utilized Application designer, Condition Expression Manager, Signature Option, and Database configuration to modify Maximo screens, i.e., adding and controlling fields and applications access conditionally to meet client's business process design and requirements
  • Utilized the power of python automation scripts, leveraging the attribute, object, Custom condition, Integration and Custom action launch points, and Java programming language leveraging the out of the box Object and field level classes, actions, and conditional classes methods to deliver custom behavior in controlling fields and applications to meet client's business process design and requirements
  • Expert Level knowledge with Work Management, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Created new Applications to implement the custom business need that is not aligning with the out of the box application functionalities
  • Utilized the capability of Migration Manager tools to manage configuration contents between different environments
  • Performed Quality control, analysis, and evaluation on the four environments (Development, Train, Test/AQ and Production) to ensure the desired consistency in data and functionalities
  • Developed Custom Birt Reports and modified out of the box reports to suit the client business needs
  • Provided administrative support tasks like creating security groups, start centers, associated users to security groups and granted user access to applications
  • Configured Maximo Integration with External middleware to register Maximo as the publisher and subscriber to the TIBCO queues for data exchange with multiple applications both custom and enterprise level like EBS etc
  • Configured Maximo Integration directly (point to point) with external applications to exchange records such as RFQ, PR, PO, POLINE, GL, COA, assets, items, inventory, vendor, invoices, Bill batch, meter, meter readings using endpoints like IFACETABLE, WEBSERVICES, JMSQUEUE and HTTP
  • Customized the integration components to filter, update, or skip records by leveraging the power of python automation scripts, java user exit methods, processing rules or the combination of any of those to meet and align with the business requirements
  • Supported and maintained the integration processing including troubleshooting integration massage errors, developing custom queue trackers to monitor the growth of an error queue, and set alerts that enables to easily capture the errors faster and efficiently
  • Worked to resolve defects and develop application enhancements to be include in the new releases
  • Created and monitored Key Performance Indicators to ensured that contracts and SLA’s requirements are met on target
  • Coordinated, coached, and trained end users on how to use Maximo system best practices for performing the assigned tasks based on their roles and responsibilities
  • Responsible for rebuilding and redeploying of Maximo EAR files on WebSphere Application Server 9
  • Utilized Performance Monitoring Infrastructure tools to detect JVM statistics, such as classes loaded count/total loaded count/unloaded count, etc
  • To track the health and availability of the application server.

IBM Maximo Application Engineer III

Corning Manufacturing Technology & Engineering
08.2019 - 04.2020
  • Leaded and handled Maximo Version Upgrade from 7.6.0.9 on WebSphere Application Server ND 8.5.5.10 to 7.6.1.1 on WebSphere Application Server ND 9.0.0.7 on new windows servers
  • Leaded technical infrastructure designs, worked with client's IT team to provision new servers, also coordinated with other consultants to deliver the desired outcomes with uncompromising performance
  • Worked extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Performed WebSphere installations, manually configured profiles and other environment components like Service Integration Bus, JMS queues, Node agents, windows services, HTTP Webserver plugin etc
  • Performed WebSphere Configuration Migrations to restored on the new Servers
  • Installed and manually configured Oracle Database (18C) for Maximo Asset Management 7.6.1.1, installed Maximo Asset Management 7.6.1.1(WebSphere Application Server 9, Oracle database)
  • Installed and configured Token License Server to monitor and keeping track of token licenses usages
  • Configured Maximo Environments (Demo, Development, QA, Prod
  • Support and Production)
  • Configured and Utilized MIF components like Object Structures, channels, Services, external systems, and endpoints like JMSQUEUE and WEBSERVICES for data exchange with PI and SAP external applications
  • Customized MIF User Exit Classes with Automation scripts using Python/JavaScript and extending Mbo classes using Java programming language
  • Provided daily technical support, and issue resolution using Jira Software Solution
  • Participated in daily meeting to discuss and resolve issues from end users
  • Utilized Application designer, Condition Expression Manager, Signature Option, and Database configuration to modify Maximo screens, i.e., adding and controlling fields and applications access conditionally to meet client's business process design and requirements
  • Utilized the capability of Migration Manager tools to manage configuration contents between different environments
  • Participated in Product Testing after upgrade, performed Quality control checks, analysis, and evaluation in all environments to ensure the desired consistency in data and application functionalities
  • Developed Custom Birt Reports and modified out of the box reports to suit the client business needs
  • Provided administrative support tasks like creating security groups, start centers, associated users to security groups and granted user access to applications
  • Configured and troubleshoot Maximo Service Management Work Centers that was broken after the upgrade
  • Created and monitored Key Performance Indicators to ensured that contract requirements are met on target
  • Responsible for rebuilding and redeploying of Maximo EAR files on WebSphere Application Server 9
  • Performed application troubleshooting, monitoring and workload balancing on WebSphere Application Server environment to deliver maximum performance
  • Developed and maintained working documentation, including user manuals, standard operating procedures, user guides and training materials using Microsoft SharePoint.

IBM Maximo Sr. Consultant/ Technical Lead

State of California
06.2015 - 07.2019
  • Leaded and participated in technical infrastructure designs, worked with client's technical team and other consultants to deliver the desired outcomes with uncompromising performance
  • Installed Maximo Asset Management 7.6.0 on Cloud (SoftLayer), upgraded to 7.6.0.9 (SQL 2014, WebSphere Application Server 8.5.5.3 Network Deployment, MS SQL Server 2014)
  • Performed initial data collection, formatting, clean up and transformation of old system data then load to the newly installed Maximo
  • Configured and Utilized MIF components like Object Structures, channels and Services, external systems and endpoints for data import and export as well as data exchange with external applications
  • Customized MIF with Automation scripts using Python and extended Java classes using Java programming language
  • Utilized Application designer, Condition Expression Manager, Signature Option, and Database configuration to modify Maximo screens, i.e., adding and controlling fields and applications access conditionally to meet client's business process design and requirements
  • Utilized the capability of Migration Manager tools to manage configuration contents between different environments
  • Performed work extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Performed Quality control, analysis, and evaluation on the four environments (Development, Train, Test/AQ and Production) to ensure the desired consistency in data and functionalities
  • Developed Custom Birt Reports and modified out of the box reports to suit the client business needs
  • Responsible for reviewing requirements and functional designs, development, enhancement, and effective deployment and support for the Maximo application
  • Develop, test, and deploy code into the appropriate environments as well as preparing technical documentation for code and design changes
  • Develop and implement complex solutions using internal and external application tools (e.g., workflows, automation scripts, application designer, conditional UI, etc.)
  • Support Maximo upgrades and patches; conduct development activities in accordance with the software development lifecycle and customer defined change control and compliance procedures; provide support for the expansion of Maximo program capabilities
  • Configuration Change Management, Tier 3 support for issues related to the Maximo application and supporting products (WebSphere, Cognos, Databases)
  • Provided administrative support tasks like creating security groups, start centers, associated users to security groups and granted user access to applications
  • Display a map with multiple layers such as customers, facilities, streets, hazards, satellite images
  • Configured Maximo Work Centers for service managements
  • Responsible for rebuilding and redeploying of Maximo EAR files on WebSphere Application Server 8.5.5.3
  • Utilized Performance Monitoring Infrastructure tools to detect JVM statistics, such as classes loaded count/total loaded count/unloaded count, etc
  • To track the health and availability of the application server
  • Tuning JVM memory statistics, such as memory heap used, garbage collections count, etc
  • To detect memory leaks and exceptions and thread pool statistics, such as total started count, etc
  • To prevent thread deadlocks and pool exhaustion.

Maximo System Administrator/BIRT Reports Developer

Adobe Oil & Gas
07.2014 - 05.2015
  • Analyzed critical data using key Business Intelligence data analysis features like Result Sets, KPIs, and QBR/Ad Hoc Reporting
  • Trained Maximo end-user best practices for performing tasks based on their roles and access
  • Utilized Application designer, Condition Expression Manager, Signature Option, and Database configuration to modify Maximo screens, adding fields and making fields available conditionally to Configuring and customizing the application to meet the business process design and application requirements
  • Worked extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Installed and configured Maximo Anywhere Applications including configuring Anywhere Applications to use GIS Maps/Maximo Spatial
  • Customizing anywhere Application with JavaScript files
  • Extended Maximo business object classes to override methods and achieve the required business requirements
  • Utilized MIF for data Integration, developed Object Structures, channels, services, web services and external systems for data exchange
  • Customized MIF with both Automation scripts as well as code-based using Python and Java programming languages
  • Configured and troubleshooted Maximo Integration with Oracle EBS using Maximo Adapter for Oracle including resolving error messages, reprocessing error messages, and configuring JMS queue
  • Performed data Mapping and conversions including field mapping and size adjustments, datatype casting and table recreations
  • Utilized the power of automation script to customize fields, objects, actions, and condition actions to perform system customizations
  • Created Ad Hoc and developed BIRT reports using BIRT Report Designer tool by Eclipse and Actuate
  • Managed the configurations in different environments and migrated configurations between environments using Migration Manager
  • Prepared technical documentation.

IBM Maximo Application Technical Support

Innovation Group
07.2011 - 06.2014
  • Helped guide, build, Test, and deploy MAXIMO application
  • Configuring and customizing the application to meet the business process design and application requirements
  • Worked extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Configured and troubleshooted Maximo Integration with SAP using Maximo Adapter for SAP including resolving error messages, reprocessing error messages, and configuring JMS queue
  • Involved in Application integration planning, designing, database field mapping, data cleaning and transformation and MIF configuration and customization of integration components
  • (Object structures, Publish Channels, Enterprise services, External Systems, End Points and Handlers)
  • Worked with System Cron tasks like IFACETABLE, XML, JMS, EJB Consumer Cron tasks etc
  • Utilized MIF for data import and export by configuring application-based support for data import and export
  • Bulk Loaded data into the system using MIF and troubleshooted data loading errors
  • Designed, tested, and delivered workflows based on the client requirements
  • Performed Maximo Anywhere new implementations and upgrades
  • Installed and configured Maximo Anywhere Applications including configuring Maximo Anywhere Applications to use GIS Maps/Maximo Spatial
  • Worked with industry solutions like Oil and Gas, Maximo for Aviation, HSE and Maximo for Transport
  • Rebuilt and redeployed EAR files following Maximo business object class extensions, update to the system properties etc
  • Documented the installation and configuration processes, developed deployment checklists for production deployments, ensured environment availability/stability
  • Troubleshooted Maximo application performance issues including setting Heap memory, setting Garbage collector arguments, restarting servers, analyzing log files
  • Supported and deployed Maximo Application in a clustered environment including configuring jms queues and msg stores, added new cluster members, set server weights, and configured http requests balancing to each cluster to monitor traffic
  • Utilized Performance Monitoring Infrastructure tools to detect JVM statistics
  • Configured Microsoft Active Directory domain synchronization with WebSphere Application Server stand-alone LDAP user registry implementation through a federated repositories registry, which contains a single LDAP repository.

IBM Maximo Technical Analyst

Datatec Solutions
12.2007 - 06.2011
  • Performed initial data configurations including creating Charts of Accounts, Currency, and Organization structure
  • Designed/developed light Maximo configurations and customization
  • Verified and validated the existing user functionality, modified reports, configured screens and database to display the correct data values as needed
  • Leaded the functional and technical fit gap analysis, requirements identification, design, and configuration of the system
  • As a functional expert, I acted as a key information resource for each site's functional project manager and provided day-to-day support
  • Actively worked with asset management and maintenance programs to continually optimize processes and information
  • Performed daily, weekly & monthly quality checks of Service Requests & Work Orders to ensure accuracy of assignments and information
  • Developed and maintained working documentation, including user manuals, standard operating procedures, guides, and training materials
  • Assisted in the planning of subsequent enhancements/ phases to ensure maximization of solutions
  • Provide LDAP integration support, certificate management and Maximo administration support
  • Perform technical planning, system integration, verification and validation, and risk, and supportability and effectiveness analyses for the Maximo systems
  • Worked extensively with Work Management, Workflows, PM, Assets, Purchasing Security, Inventory and Supply chain applications in record processing, integration, and customization
  • Provided support for the expansion of Maximo program capabilities, report development using tools bundled with the Maximo application
  • Provided support for issues related to the Maximo application and supporting products (WebSphere, Open source BIRT), Reviewed requirements and functional designs, developed, and implemented complex solutions using internal and external application tools (ex
  • Workflows, escalations, database configuration)
  • Designed and developed database objects, tables, fields, and relationships
  • Independently analyzed, solved, and corrected issues in real time, providing problem resolution end-to-end
  • Documented new ETL which can support multiple business needs and processes and developed data modeling for Data warehouse
  • Designed, built, tested, and executed ETL packages, automated ETL jobs for recurring imports
  • Assisted/worked with the client’s Maximo/WAS administrators, IT team in upgrades, and troubleshooting efforts
  • Performed System Patching and upgrades on daily bases to stay current with the releases and its department policies
  • Configured and unit tested application functionality, prepared test scripts and documentation
  • Created Start Centers based on the security groups, granted application access to users based on their security groups and roles
  • Provided support and training to Maximo end users on site and on the field.

Education

Associate of Arts Degree -

Elgin Community College
Elgin, IL.
2012

Bachelor of Business Administration and - Management

University of Dar Es Salaam
2004

Accomplishments

  • Maximo Application Suite Foundation (MAS8)
  • Click this link to verify the credential above

Certification

  • IBM Certified Infrastructure Deployment Professional - Maximo Asset Management V7.6
  • Click this link to Verify the credential above
  • IBM Certified Advanced Deployment Professional - Maximo Asset Management v7.6
  • Click this link to verify the credential above
  • IBM Certified Deployment Professional - Maximo Asset Management v7.6 Functional Analyst
  • Click this link to verify the credential above
  • Maximo Visual Inspection Intermediate
  • Click this link to verify the credential above
  • MCSA: SQL 2016 Database Development - Certified 2019
  • Click this link to verify the credential above
  • MCSE: Data Management and Analytics — Certified 2019
  • Click this link to verify the credential above
  • Power BI: Analyzing and Visualizing Data— Certified 2019
  • Click this link to verify the credential above
  • MCSA: Microsoft Dynamics 365 - Certified 2019
  • Click this link to verify the credential above

Timeline

IBM Maximo Technical Lead

Cognizant
07.2022 - 07.2023

Maximo Infrastructure Architect

Collabera/T-Mobile
11.2021 - 07.2022

IBM Maximo Support/ Tech Lead

Tennessee Valley Authority
05.2020 - 10.2021

IBM Maximo Application Engineer III

Corning Manufacturing Technology & Engineering
08.2019 - 04.2020

IBM Maximo Sr. Consultant/ Technical Lead

State of California
06.2015 - 07.2019

Maximo System Administrator/BIRT Reports Developer

Adobe Oil & Gas
07.2014 - 05.2015

IBM Maximo Application Technical Support

Innovation Group
07.2011 - 06.2014

IBM Maximo Technical Analyst

Datatec Solutions
12.2007 - 06.2011

Associate of Arts Degree -

Elgin Community College

Bachelor of Business Administration and - Management

University of Dar Es Salaam

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Eli Ardonia