Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Personal Trainer/Group Fitness Coach
Chuze Fitness
10.2023 - Current
Trained and educated 8- 35 clients on any given day, proper exercise form and techniques, reducing risk of injury during workouts.
Motivated clients to stay on track with fitness goals through positive and friendly approach.
Trained clients within strength training, cardio vascular exercise, weight loss and stretching.
Assisted clients with personal fitness goals through realistic objectives.
Improved client fitness levels by developing personalized workout plans and monitoring progress.
Contributed to center's growth by providing exemplary customer service, resulting in positive word-of-mouth referrals from satisfied clients.
Assistant Service Manager/Service Advisor
Pep Boys - Manny, Moe & Jack
01.2019 - 04.2020
Assist Lead Technician with multiple tasks including: diagnostic workup, organizing weekly schedules, ordering stock from suppliers, training of new technicians, and conducted weekly inventory audits.
Diagnosed and serviced customer vehicles; Performed 32 point inspections on all vehicles maintained in shop.
Monitored service inquiries, maintaining inventory of spare parts, enforcing service rules in facility, tracking service operations and maintaining daily service reports.
Ensured best possible service was being provided to customers while employees adhered to all laws and company policies.
Inspected auto repair quality and ensured all work was complete.
Reviewed and explained repairs and associated costs with customers.
Handled customer concerns and complaints and made sure to keep service manager informed of all problems and/or potential problems.
Assistant Sales Manager
CUIC Solar
02.2018 - 01.2019
Communicated with 40-120 customers per day.
Closed on average 10-30 sales per day.
Made outgoing calls to customers to make/verify appointments.
Developed strategies to improve sales and work efficiency.
Effectively handled and resolved customer complaints and/or concerns.
Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in brand.
Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
Lead teams of 4-12 members at time.
Cultivated positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
Security Manager
1933 Group
01.2016 - 12.2023
Oversaw team of security officers and managed scheduling and performance evaluations.
Managed team of 6-10 security personnel, providing regular training for improved performance and professional growth.
Created and implemented security policies, regulations, rules and made sure that environment is safe for employees and clients.
Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
Improved response time to incidents by developing effective communication protocols within security team.
Developed internal controls to prevent theft of equipment and/ or property.
Kept team compliant with security protocols and appearance standards.
Fitness Instructor/ Martial Arts Instructor
Self-employed
03.2011 - Current
Managing 3-5 private clients, teaching self-control, self-awareness, confidence, blocking, countering attacks and offensive striking skills to students.
Designed innovative training regimens to keep clients engaged.
Explained and demonstrated techniques. Effectively guiding students to new skills levels.
Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
Explained use of exercise equipment to clients prioritizing safety at all times.
Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Retail Associate
Smart & Final I.E
01.2006 - 10.2023
Helped on average 50 customers per day by responding to inquiries and finding products.
Recommended better merchandise display to management, which was implemented and resulted in 35% improved sales.
Stocked, replenished, and organized inventory with accuracy and efficiency, completing function 30% faster than average associate.
Maintained clean and welcoming store environment to enhance overall shopping experience for customers.
Provided outstanding customer service, receiving 96% in customer service feedback surveys.