Summary
Overview
Work History
Education
Skills
Availability
Timeline
Generic

Eli Blye Jr.

East Point,GA

Summary

Dedicated Strong leader and problem-solver with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

General Manager

Willy’s Mexicana Grill
05.2023 - Current
  • Developed and implemented strategies to increase sales and profitability.
  • Operations of a restaurant, budgeting, financial analysis, marketing, information technology and human resources—functions that are supported by the home office
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maintain schedules, payroll and other administrative support to maintain food and beverage cost controls and inventory
  • Managed budget implementations, employee reviews, training, and schedules.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Formulated policies and procedures to streamline operations.
  • Trained new managers and employees on proper protocols and customer service standards.
  • Monitored financial performance, followed budgets provided and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Assistant (FOH) Manager

Willy’s Mexicana Grill
03.2020 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintain and regulate prep-list systems and adjust to accommodate business demands
  • Resolved guests complaints while maintaining positive customer environment.
  • Sets standards for service and food quality and works with employees to see that these are met
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Purchasing product.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.

Catering (BOH) Manager

Willy’s Mexicana Grill
01.2018 - Current
  • Operation of Monkey, All-In-One Point of Sale system (Aloha) and Brink Point of Sale system (Brink)
  • Responsible for daily logistics of catering orders
  • Create side work assignments and ensure completion with staff
  • Organize and conduct pre-shift and departmental meetings daily
  • Sets standards for service and food quality and works with employees to see that these are met
  • Work behind the scene managing driver’s location and maintaining communication with customers
  • Purchasing product
  • Maintain schedules, and other administrative support to maintain food and beverage cost controls and inventory.
  • Followed operational procedures and enforced product standards, quality and consistency.
  • Packed and unpacked shipments, reporting discrepancies and keeping precise log of receipts.
  • Accepted merchandise and entered appropriate information into company tracking system.
  • Motivated staff to perform at peak efficiency and quality..
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Team Member

Willy’s Mexicana Grill
06.2016 - Current
  • Operate restaurant equipment (including but not limited to Fryers and Grills)
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Willingness to understand and follow health, safety, food handling, and hygiene standards
  • Capability to reach, bend, stoop, scrub equipment and lift 50 pounds multiple times per shift

Intern

2nd District Office Of The Public Defender
05.2015 - 07.2015
  • Help my supervisor with whatever task he needs done
  • Primarily I complete agency evaluation forms for clients so they can participate in a program; I request information from treatment programs to ensure that clients qualify for treatment at the facility in the correct areas
  • I also request documents from Court Records and have forms faxed to and from the office to complete case files.

Education

Bachelor of Arts - Political Science

Florida Agricultural & Mechanical University
Tallahassee, Florida
06.2015

Bachelor of Arts - Philosophy

Florida Agricultural & Mechanical University
Tallahassee, Florida
06.2015

High School Diploma -

Glades Central High School
Belle Glade, Florida
05.2009

Skills

  • Schedule Management
  • Expense Control
  • Quality Management
  • Workflow Planning
  • Supply Chain Management
  • P&L Management
  • Product Analysis
  • Labor Cost Controls
  • Purchasing and Planning
  • Team Training and Development
  • Efficient Multi-Tasker
  • Facility Management
  • Staff Management
  • Employee Development
  • Employee Scheduling
  • Responsible for inventory control

Availability

Anytime

Timeline

General Manager

Willy’s Mexicana Grill
05.2023 - Current

Assistant (FOH) Manager

Willy’s Mexicana Grill
03.2020 - Current

Catering (BOH) Manager

Willy’s Mexicana Grill
01.2018 - Current

Team Member

Willy’s Mexicana Grill
06.2016 - Current

Intern

2nd District Office Of The Public Defender
05.2015 - 07.2015

Bachelor of Arts - Political Science

Florida Agricultural & Mechanical University

Bachelor of Arts - Philosophy

Florida Agricultural & Mechanical University

High School Diploma -

Glades Central High School

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Eli Blye Jr.