Eli Carrillo
Oakland Park,FL
Summary
Healthcare professional with comprehensive background in patient access and management. Successfully improved patient intake processes and enhanced operational efficiency. Known for fostering collaborative team environments and consistently achieving organizational goals. Expertise in conflict resolution and process improvement. Proven leader in healthcare management with a track record of enhancing patient satisfaction and revenue cycle efficiency at HCA Parallon. Excelled in staff development and problem-solving, leading to streamlined operations and improved financial outcomes. Skilled in fostering team collaboration and critical thinking, significantly contributing to departmental success.
Overview
22
22
years of professional experience
Work History
Assistant Patient Access Director
HCA Parallon
01.2021 - Current
- Improved patient satisfaction by streamlining registration processes and reducing wait times.
- Championed the integration of cutting-edge technology solutions to further enhance departmental efficiency and accuracy in data collection tasks.
- Promoted a culture of continuous improvement, leading numerous process optimization initiatives that improved overall department efficiency.
- Served as the primary liaison between Patient Access and other hospital departments, facilitating effective cross-functional collaboration.
Patient Access Manager
HCA Westside Medical Center
01.2020 - 01.2021
- Trained and mentored new employees in registration department, answered questions and provided insight on patient services.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Educated all registration staff personnel regarding updates and changes to job positions.
- Established strong relationships with insurance companies, facilitating accurate billing and maximizing revenue collection for the facility.
Finance Manager
VisionQuest National LTD
01.2019 - 01.2020
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
Life Insurnace Agent
New York Life Insurance Company
01.2017 - 01.2019
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Patient Access Manager
Keck Medicine of USC & Norris Cancer Center
01.2015 - 01.2017
- Collaborated with clinical teams to ensure seamless patient transitions between departments, improving overall care quality.
- Ensured compliance with federal, state, and local regulations pertaining to privacy laws and medical record documentation requirements within the Patient Access department.
- Evaluated workflow efficiency regularly, implementing process improvements as needed to meet changing demands on the healthcare system effectively.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Patient Access Service Representative
St. Francis Medical Center
01.2014 - 01.2015
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Assisted in training new hires on departmental protocols, contributing to a more efficient workforce.
- Contributed to continuous improvement initiatives within the department by participating in regular team meetings and offering constructive feedback on areas of potential growth.
Patient Access Manager
UCLA Ronald Reagan Medical Center
01.2010 - 01.2014
- Implemented customer service training programs that led to increased employee satisfaction and a reduction in patient complaints.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Established strong relationships with insurance companies, facilitating accurate billing and maximizing revenue collection for the facility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
Patient Financial Services Supervisor
Tucson Medical Center
03.2003 - 09.2009
- Cultivated strong relationships with external partners such as collection agencies and legal counsel to facilitate effective debt recovery efforts while maintaining ethical standards.
- Championed initiatives to improve overall patient experience by addressing concerns promptly and implementing feedback-driven improvements in the department''s operations.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Supported financial director with special projects and additional job duties.
Education
Master of Science - Health Administration
Grand Canyon University
Phoenix, AZ05.2025
Bachelor of Science in Business Management - Business Administration
University of Phoenix
Tucson, AZ12.2008
Skills
- Healthcare management
- Staff Development
- Revenue Cycle Management
- Effective written and verbal communication
- Problem-Solving
- Problem-solving abilities
- Critical Thinking
- Team Collaboration
- Decision-Making
- Training and mentoring
Accomplishments
- Collaborated with team in the development of MEDITECH expanse and Epic.
- Achieved interviewing and hiring team members to all eight facilities within a two week time frame with making the perfect match to their manager and director.
- Resolved issues with our virtual registration to our offsite ED departments.
Affiliations
- NAHAM
- National Association of Healthcare Access Manager
Languages
Spanish
Native or Bilingual
Timeline
Assistant Patient Access Director
HCA Parallon
01.2021 - Current
Patient Access Manager
HCA Westside Medical Center
01.2020 - 01.2021
Finance Manager
VisionQuest National LTD
01.2019 - 01.2020
Life Insurnace Agent
New York Life Insurance Company
01.2017 - 01.2019
Patient Access Manager
Keck Medicine of USC & Norris Cancer Center
01.2015 - 01.2017
Patient Access Service Representative
St. Francis Medical Center
01.2014 - 01.2015
Patient Access Manager
UCLA Ronald Reagan Medical Center
01.2010 - 01.2014
Patient Financial Services Supervisor
Tucson Medical Center
03.2003 - 09.2009
Master of Science - Health Administration
Grand Canyon University
Bachelor of Science in Business Management - Business Administration
University of Phoenix
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