Eli Clough
Fort Wayne,Indiana
Summary
Positive, upbeat, and friendly with natural ability to connect with people. Possesses strong communication and problem-solving skills, adept at handling customer inquiries and resolving issues efficiently. Committed to delivering exceptional service and fostering positive customer experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Georgetown Entertainment
06.2022 - Current
- Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Delivered prompt service to prioritize customer needs.
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
- Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
- Assisted management with performance evaluations, enabling better employee development plans for continuous improvement.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Arts - Animation
University of Saint Francis
Fort Wayne, Indiana05-2027
High School Diploma -
R. Nelson Snider High School
Fort Wayne, Indiana05-2023
Skills
- POS system operation
- Cash handling
- Customer focus
- Customer service
- Problem-solving
- Computer skills
Certification
Proficient In: Adobe Photoshop, Illustrator, AfterEffects, Autodesk Maya, ToonBoom Harmony
Timeline
Customer Service Team Member
Georgetown Entertainment
06.2022 - Current
Bachelor of Arts - Animation
University of Saint Francis
High School Diploma -
R. Nelson Snider High School
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