Summary
Work History
Education
Skills
References
Generic

Eli Fryer

Downtown Portland,OR

Summary

Passionate and hard-working individual with customer satisfaction, multitasking, and time-management skills. I have developed training and leadership skills in fast-paced coffeehouse and customer service environments since entering the workforce, with focus on quality, empathy, and effective communication. Determined to give every customer and colleague a positive experience day in and day out. Looking for a part-time position with a team that is able to utilize my skills and compassion while developing them further.

Work History

Barista Trainer

Starbucks
04.2025 - 08.2025
  • Trained new baristas in coffee preparation and customer service techniques.
  • Coordinated team schedules to ensure adequate coverage during peak hours.
  • Implemented quality control procedures, improving beverage consistency and customer satisfaction.
  • Mentored junior baristas, fostering a collaborative and efficient work environment.
  • Assisted leaders in inventory management, ensuring optimal stock levels for operations.
  • Handled cash and point-of-sale systems accurately.
  • Boosted guest retention by maintaining a clean, efficient, and inviting café environment.
  • Learned every menu item's preparation as well as numerous off-label drinks to meet customer needs and allergies.

Electronics Department Manager

Target
07.2023 - 08.2025
  • Managed nightly operations of electronics department, ensuring efficient inventory management and product availability.
  • Trained team members on product features and store operations/protocol, enhancing customer satisfaction.
  • Resolved customer inquiries regarding products and services, fostering positive shopping experiences.
  • Collaborated with other departments to ensure seamless integration of cross-functional initiatives for improved store operations.
  • Closed department nightly on my own, ensuring a safe and organized area for the following morning team.

Cashier/Food Service Worker

Chartwells Compass Group
09.2022 - 06.2023
  • Accepted payments and provided change.
  • Answered guest inquiries and assisted with store information.
  • Helped guests find specific products and offered product advice.
  • Delivered high-level customer service to patrons using active listening and engagement skills.
  • Completed daily cleaning tasks to keep areas clean and neat for maximum productivity.
  • Worked closely with front-end staff to assist guests.
  • Trained new team members in cash register operation, stock procedures, and guest service.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Learned roles of other departments to provide coverage and keep store operational.

Barista

Chartwells Compass Group
09.2022 - 04.2023
  • Prepared and served coffee, espresso, blended drinks, and teas.
  • Maintained my calm demeanor during high-volume periods and special events.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Kept a clean and organized workspace, enabling coworkers to locate resources and product.
  • Memorized recipes for specialty beverages and seasonal offerings.
  • Followed health, safety, and sanitation guidelines to pass state inspections.
  • Explained menu items to customers and suggested products based on stated dietary needs.
  • Stocked customer service stations in accordance with guest satisfaction and need.
  • Cleaned and sanitized service and seating areas, complying to health protocols and food safety standards.
  • Wrapped, labeled, and dated food items for sale.
  • Checked temperatures of freezers, refrigerators, and heating equipment to verify proper functioning.
  • Created signs and displays to advertise store products and events.
  • Cleaned dishes, coffee maker, French press, and espresso machines to remove food, mineral, and hard water deposits.

Education

High School Diploma -

McDaniel High School
Portland, OR

No Degree - Honors

Portland State University
Portland, Oregon, OR

Skills

  • Clean Driving Record
  • Extensive Customer Service Experience
  • Extreme Attention to Detail
  • Loading and Unloading Ability
  • Dependability and Honesty
  • Developing Customer Relationships
  • Payment Processing and Know-How
  • Courteous, Calm, and Polite
  • Quality-Assurance
  • Route Management
  • Exceptional Written and Verbal Communication Skills

References

  • Omar Gomez · 916-798-8960 · Colleague, Chartwells Compass Group
  • Gena Gore · 503-807-8817 · Manager, Chartwells Compass Group

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