Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eli Jaramillo

Chicago,IL

Summary

Dynamic Beverage Manager with extensive experience at Pappadeaux's Seafood Kitchen, excelling in customer engagement and purchasing strategy. Proven track record of enhancing guest satisfaction through personalized service and innovative drink pairings, while implementing cost control measures that maximized profitability. Strong leadership and training skills fostered a high-performing team environment.

Overview

15
15
years of professional experience

Work History

Beverage Manager

Pappadeaux's Seafood Kitchen
01.2025 - Current

Managed inventory levels, ensuring optimal stock availability and reducing waste.

  • Trained staff on beverage preparation techniques and service standards for improved quality.
  • Implemented cost control measures, streamlining purchasing processes and maximizing profitability.
  • Collaborated with culinary team to create unique pairings that elevated dining experience.
  • Enhanced customer satisfaction through personalized drink recommendations and timely service.
  • Purchased beverage stock and handled all inventory needs.

Kitchen Manager

Pappadeaux's Seafood Kitchen
01.2023 - Current
  • Oversaw kitchen operations, ensuring compliance with food safety and sanitation standards.
  • Trained and mentored culinary staff to enhance skill levels and improve service quality.
  • Managed inventory control, minimizing waste through efficient stock rotation and ordering practices.
  • Conducted regular performance evaluations, providing feedback and guidance to foster staff development.
  • Checked and tested foods to verify quality and temperature.
  • Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.

Floor Manager

Pappadeaux's Seafood Kitchen
03.2022 - Current
  • Oversaw daily restaurant operations to ensure optimal guest satisfaction and service quality.
  • Trained and mentored staff on best practices for customer service and operational efficiency.
  • Led weekly meetings to discuss goals, address challenges, and promote teamwork among staff members.
  • Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
  • Coordinated with other departments to ensure seamless workflow across all areas of the store operation.

Office Administrative Assistant

Pappadeaux's Seafood Kitchen
01.2018 - Current
  • Managed daily office operations to ensure seamless functionality and efficiency.
  • Developed and maintained filing systems for streamlined document retrieval and organization.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Ensured timely completion of projects with diligent task prioritization, delegation, and followup.

Busser

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Cleaned and organized dining areas to ensure a welcoming atmosphere for guests.
  • Assisted servers by promptly clearing tables and resetting for new patrons.
  • Collaborated with kitchen staff to expedite food delivery and maintain service flow.
  • Monitored inventory levels of tableware and communicated needs to management.
  • Streamlined cleaning processes, reducing downtime between guest seating.
  • Reset and cleaned tables quickly to prepare for new customers.

Dishwasher

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Operated industrial dishwashing equipment to maintain cleanliness and sanitation standards.
  • Ensured timely cleaning of dishes, utensils, and kitchen equipment during peak service hours.
  • Collaborated with kitchen staff to streamline workflow and enhance operational efficiency.
  • Trained new team members on proper dishwashing techniques and safety protocols.
  • Implemented process improvements resulting in reduced turnaround time for clean dishes.
  • Maintained organization of dish pit area, promoting a safe and efficient work environment.

Host

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Greeted and seated guests, ensuring a welcoming atmosphere.
  • Managed reservation systems to optimize table turnover and guest satisfaction.
  • Coordinated with kitchen staff to ensure timely and accurate order delivery.
  • Trained new hosts on customer service standards and operational procedures.
  • Developed strategies for improving wait times during peak service hours.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Server

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Delivered exceptional customer service by promptly addressing guest inquiries and needs.
  • Managed multiple tables efficiently during peak service hours to enhance guest satisfaction.
  • Collaborated with kitchen staff to ensure timely food preparation and presentation quality.
  • Trained new servers on menu offerings, service protocols, and restaurant policies.
  • Maintained cleanliness and organization of dining area to create welcoming atmosphere.
  • Monitored guest feedback and communicated issues to management for immediate resolution.
  • Developed strong relationships with repeat customers, fostering loyalty and positive experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Bartender

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Crafted signature cocktails and innovative drinks, enhancing customer satisfaction and experience.
  • Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
  • Provided exceptional customer service, fostering a welcoming environment for patrons.
  • Assisted in training new staff on drink preparation techniques and bar operations.
  • Developed strong relationships with regular customers, promoting loyalty and repeat business.
  • Served high customer volumes during special events, nights, and weekends.

Event Coordinator

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Coordinated logistics for events, ensuring timely setup and breakdown of venues.
  • Managed vendor relationships to secure services and negotiate contracts effectively.
  • Developed event timelines and schedules to enhance operational efficiency.
  • Oversaw team members during event execution, providing guidance and support.
  • Established budgets for events, tracking expenses to maintain financial accountability.
  • Coordinated schedules and timelines for events.
  • Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
  • Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
  • Brainstormed and implemented creative event concepts and themes.

Prep Cook

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Prepared ingredients efficiently, ensuring freshness and quality for daily meal production.
  • Maintained cleanliness and organization of workstations, adhering to food safety standards.
  • Trained new team members on proper preparation techniques and kitchen protocols.
  • Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
  • Reduced food waste by properly storing ingredients and monitoring expiration dates.
  • Followed orders from head chef to establish productive and timely preparation of meals.
  • Supported the success of daily operations by assisting chefs with ingredient prep work as needed.

To-Go Server

Pappadeaux's Seafood Kitchen
01.2011 - Current
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely order fulfillment and accuracy.
  • Managed multiple takeout orders efficiently, prioritizing customer satisfaction.
  • Trained new team members on restaurant procedures and service standards.
  • Streamlined order processing system to enhance speed and accuracy of service.
  • Developed effective communication strategies with guests to address inquiries and concerns.
  • Maintained cleanliness and organization of service areas to comply with health standards.
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.

Office Administrator

Pappadeaux's Seafood Kitchen
06.2021 - 01.2022
  • Managed office supply inventory, ensuring availability and reducing costs through efficient stock control.
  • Streamlined document management processes, improving access to information for staff and clients.
  • Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
  • Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
  • Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
  • Supported onboarding process for new hires, facilitating smooth transition into team.
  • Assisted in creation of performance reports, providing insights that informed management decisions.

Education

High School Diploma -

Scarbrough
Houston, TX

Skills

  • Customer service experience
  • Purchasing strategy
  • Customer engagement
  • Customer service background

Timeline

Beverage Manager

Pappadeaux's Seafood Kitchen
01.2025 - Current

Kitchen Manager

Pappadeaux's Seafood Kitchen
01.2023 - Current

Floor Manager

Pappadeaux's Seafood Kitchen
03.2022 - Current

Office Administrator

Pappadeaux's Seafood Kitchen
06.2021 - 01.2022

Office Administrative Assistant

Pappadeaux's Seafood Kitchen
01.2018 - Current

Busser

Pappadeaux's Seafood Kitchen
01.2011 - Current

Dishwasher

Pappadeaux's Seafood Kitchen
01.2011 - Current

Host

Pappadeaux's Seafood Kitchen
01.2011 - Current

Server

Pappadeaux's Seafood Kitchen
01.2011 - Current

Bartender

Pappadeaux's Seafood Kitchen
01.2011 - Current

Event Coordinator

Pappadeaux's Seafood Kitchen
01.2011 - Current

Prep Cook

Pappadeaux's Seafood Kitchen
01.2011 - Current

To-Go Server

Pappadeaux's Seafood Kitchen
01.2011 - Current

High School Diploma -

Scarbrough
Eli Jaramillo