Summary
Overview
Work History
Skills
Timeline
Generic

Eli Johnson

Lacey,WA

Summary

Dynamic leader with proven expertise in inventory management and team leadership, honed at Hobby Lobby and Walmart. Excelled in fostering customer relations and driving performance improvements, achieving notable employee retention rates. Skilled in multitasking and organization, adept at steering teams towards exceeding sales goals while maintaining operational excellence.

Overview

26
26
years of professional experience

Work History

Store Manager

Hobby Lobby
02.2018 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Operations Manager

Walmart
08.2015 - 01.2018
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and maintained relationships with external vendors and suppliers.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Directed initiatives to improve work environment, company culture or overall business strategy.

Team Leader

Walmart
08.1998 - 08.2015
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.

Skills

  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Goals and performance

Timeline

Store Manager

Hobby Lobby
02.2018 - Current

Operations Manager

Walmart
08.2015 - 01.2018

Team Leader

Walmart
08.1998 - 08.2015

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Eli Johnson