Summary
Overview
Work History
Education
Timeline
Generic

Eli L. Edwards

San Marcos,TX

Summary

  • Business finance acumen, including basic accounting.
  • Ability to gather, sort, and analyze financial data and draw inferences.
  • Proficient in Microsoft 360, SAP, ERP, Salesforce, and Tableau

Overview

2
2
years of professional experience

Work History

Account Services Team Lead

HD Supply
06.2025 - Current
  • Improve team productivity by organizing tasks and managing time more effectively.
  • Introduce quality checks that help reduce errors and boost customer satisfaction.
  • Set clear expectations for each team member’s role to keep everyone accountable, while promoting open communication to address any challenges that come up.
  • Work with other departments to find ways to improve processes and make everything run more smoothly.

Credit Service Representative 1 & 2

HD Supply
01.2025 - 06.2025
  • Provided guidance and support to inbound representatives, offering assistance and troubleshooting whenever needed to ensure smooth operations and optimal performance.
  • Addressed customer inquiries about their credit accounts, including billing questions, disputes, and/or credit adjustments.
  • Ensured account information is consistently maintained when sending or replying to emails as well as during phone calls.
  • Collaborated with coworkers in various departments to resolve problems and inquiries.

Server/Bartender & New Hire Trainer

EVO Entertainment Center
06.2024 - Current
  • Establish friendly and professional relationships with customers.
  • Use team collaboration to provide attentive service and handle complaints.
  • Educate new hires on basic procedures, how to upsell, and company goals.

Financial Representative

Northwestern Mutual
05.2023 - 11.2023
  • Established and maintained relationships with the help of a company-provided CRM platform.
  • Coordinated with licensed finance professionals to educate clients on investments, risks, and tax liabilities.
  • Created custom plans for individuals based on their needs and goals.
  • Offered company products and analyzed options to solve gaps in financial plans.

Education

Bachelor of Business Administration - Finance

Texas State University
San Marcos, TX
05.2024

Timeline

Account Services Team Lead

HD Supply
06.2025 - Current

Credit Service Representative 1 & 2

HD Supply
01.2025 - 06.2025

Server/Bartender & New Hire Trainer

EVO Entertainment Center
06.2024 - Current

Financial Representative

Northwestern Mutual
05.2023 - 11.2023

Bachelor of Business Administration - Finance

Texas State University

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