Eli Ortiz
Silver City,NM
Summary
Dynamic and hard working professional with extensive experience in the fast-paced customer service industries. Excels in positive customer service and organizational skills, demonstrating a strong ability to learn quickly and efficiently.
Overview
10
10
years of professional experience
Work History
Custom Tile Glaze Mixer
Syzygy Tile
07.2023 - 06.2024
- Checked incoming large orders of inventory and organized new stock by date.
- Studied glaze formulas to accurately mix and prepare large amounts of glaze product.
- Created a formula to determine amount of glaze needed per coat of glaze, and square inch of tile.
- Preformed quality glaze tests to insure proper glaze product.
- Inspected outgoing tile for imperfections before shipment to customers.
- Wrapped, boxed, and created pallets for outgoing tile shipments.
Assistant Manager
Domino's Pizza
09.2018 - 06.2021
- Completed regular inventory counts to verify stock levels to complete weekly inventory orders.
- Trained in safe food handling, preparation, and execution.
- Maintained temperature and expiration date logs.
- Preformed car inspections for delivery drivers, and inspections on inside equipment.
- Supervised morning shifts as the sole manager to lead multiple employees to meet performance, quality and service expectations.
- Trained employees in multiple job positions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Provided happy customer service to customers over the phone, or in person, assisting with product selection and helping with questions.
- Tossed, topped, and cooked beautiful quality pizzas and sides, in a fast paced environment.
Assistant Manager
Pizza Hut
08.2017 - 08.2018
- Monitored cash intake and deposit records.
- Trained new employees in front and back positions.
- Managed employees to meet service expectations during busy shifts.
- Supervised food quality before reaching the customer.
- In charge of ordering, organizing, and logging large inventory orders from different vendors.
- Preformed customer service to customers in person and over the phone.
- Responsible for, and preformed, opening and closing shift duties.
- Cooked all food products to high quality standards.
Cook
Burger King
01.2015 - 01.2016
Cook / Customer Service Representative
McDonald's
01.2014 - 12.2014
Education
High School Diploma -
Silver High School
Silver City, NM12.2017
Skills
- Positive Customer Service
- Diligent Worker
- Organized
- Quick Learner
- Punctual
- Active Listener
- Eager To Learn New Skills To Do Any Job
Timeline
Custom Tile Glaze Mixer
Syzygy Tile
07.2023 - 06.2024
Assistant Manager
Domino's Pizza
09.2018 - 06.2021
Assistant Manager
Pizza Hut
08.2017 - 08.2018
Cook
Burger King
01.2015 - 01.2016
Cook / Customer Service Representative
McDonald's
01.2014 - 12.2014
High School Diploma -
Silver High School
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