Eli Owens
Ringgold,GA
Summary
Energetically led Parking Management Services' valet team, enhancing productivity and customer loyalty through effective supervision and conflict resolution. Skilled in vehicle safety and customer service, I streamlined operations and trained staff, significantly improving service efficiency. My leadership at Scenic Suds further honed my multitasking and staff development abilities, driving superior customer satisfaction.
Overview
3
3
years of professional experience
Work History
Valet Supervisor
Parking Management Services, Inc.
10.2022 - 06.2024
- Supervised valet team members for improved productivity and adherence to company policies.
- Maintained clean workspaces, contributing to an inviting environment for guests upon entering or exiting their vehicles.
- Handled escalated guest issues effectively, preserving customer loyalty by addressing concerns promptly while adhering to company guidelines for conflict resolution.
- Streamlined vehicle retrieval times with effective communication among staff and proper organization of keys and vehicles.
- Managed inventory control, maintaining adequate supplies for efficient operations without excess waste or costs.
- Trained new employees in valet procedures, ensuring consistent quality and efficiency across the team.
- Oversaw cash management at the end of each shift, ensuring accurate transactions and accounting practices were followed by all team members.
Car Washer Attendant /Shift Supervisor
Scenic Suds
06.2021 - 10.2022
- Maintained cleanliness and organization of the workplace, promoting a positive image for the company.
- Greeted customers and guided cars into washing and detailing area.
- Vacuumed and steam cleaned interior floors carpet and seating.
- Answered customer questions on pricing, products, procedures, and materials used.
- Enhanced customer satisfaction by providing thorough and efficient car washing services.
Education
High School Diploma -
Heritage High School
Ringgold, GA 3073605.2021
Skills
- Multitasking proficiency
- Staff Training and Development
- Vehicle Safety Knowledge
- Delegation and Supervision
- Professional Appearance
- Customer Service
Timeline
Valet Supervisor
Parking Management Services, Inc.
10.2022 - 06.2024
Car Washer Attendant /Shift Supervisor
Scenic Suds
06.2021 - 10.2022
High School Diploma -
Heritage High School
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