Eli Oyerbides
Lubbock,TX
Summary
Coordinator recognized for exceptional productivity and task efficiency. Expertise in client relationship management, appointment scheduling software, and inventory control contributes to seamless salon operations. Strong communication and teamwork skills foster a positive environment that enhances client satisfaction. Aiming to leverage organizational abilities to drive further operational excellence in a dynamic salon setting.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Salon Coordinator
Donna Pascoe Salon Delray
Boca Raton, FL
03.2016 - 12.2021
- I opened a salon to prepare for daily demands by setting up registers, counting totals, and organizing all needed supplies.
- Kept up-to-date records concerning employee attendance, payrolls, working hours, and holidays taken.
- Updated business software systems regularly with accurate client profiles and appointment information.
- Managed appointment bookings through multiple channels like phone, email, or walk-in customers.
- Provided administrative support to the salon team, including scheduling appointments and managing customer records.
- Ensured efficient communication between stylists and clients regarding their specific requirements.
- Performed cash-handling duties such as accepting payments, issuing receipts, and balancing cash drawers at the end of each shift.
- Increased retail product revenue by demonstrating and recommending products to fulfill clients' hair needs.
- Developed and maintained client relationships by providing excellent customer service.
- Resolved guest complaints.
- Checked members and guests in promptly for appointments.
- Coordinated salon's master schedule, managing client appointments, personnel schedules, and promotional events.
- Supervised banking procedures, cash flow, and accounting processes.
- Placed inventory orders, monitored shelf stock, and tracked expenses.
- Processed invoices associated with purchases made by the salon staff or customers.
- Coordinated with vendors to ensure timely delivery of products and services.
- Monitored stock levels to ensure an adequate supply of materials for day-to-day operations.
- Greeted customers and provided them with salon service information.
- Organized inventory of supplies needed for daily operations of the salon.
Salon Receptionist
Spalano's Salon
Boca Raton, FL
01.2013 - 03.2016
- Received phone calls to assist customers in scheduling, rescheduling, or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
- Provided information about services, products, and prices to customers.
- Greeted customers and provided exceptional customer service.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Collaborated with team members to ensure high standards of customer service were met consistently.
- Booked appointments to allow sufficient time for requested services.
- Scheduled appointments using the salon software system.
- Monitored stock levels of retail items available for purchase by customers.
- Conducted cash handling procedures, such as accepting payments from clients, processing credit card transactions, or issuing refunds as necessary.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained up-to-date records of customer visits and purchases.
- Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
- Assisted stylists with client check-in and check-out procedures when needed.
- Responsible for opening and closing the reception area each day according to set guidelines.
Education
High School Diploma -
Fort Stockton
Fort Stockton, TX05-1991
Skills
- Customer interaction
- Efficient Appointment Management
- Product and service sales
- Telephone etiquette
- Building rapport
- Exceptional organization
- Day-to-day operations
- Salon retail sales
- Cosmetology
- Vendor relations
- Task delegation
- Salon software proficiency
- Appointment scheduling
Certification
Texas, Alabama and Florida License
Timeline
Salon Coordinator
Donna Pascoe Salon Delray
03.2016 - 12.2021
Salon Receptionist
Spalano's Salon
01.2013 - 03.2016
High School Diploma -
Fort Stockton
Similar Profiles
Tracy MendozaTracy Mendoza
Hairstylist at Ricca Donna SalonHairstylist at Ricca Donna Salon
Ifraan MunifIfraan Munif
Criminal Solicitor at Pascoe Criminal LawCriminal Solicitor at Pascoe Criminal Law
Paul GreavesPaul Greaves
Grounds and Maintenance at Pascoe Vale Primary SchoolGrounds and Maintenance at Pascoe Vale Primary School