Elliot Hartung
Chicago,IL
Summary
Dynamic hospitality professional with solid background in providing exceptional customer service in high-paced environments. Experienced with overseeing all aspects of restaurant operations, ensuring smooth day-to-day functioning. Uses leadership skills to improve staff performance and drive customer satisfaction. Track record of maintaining high standards in food safety, inventory management, and service excellence.
Overview
19
19
years of professional experience
Work History
Server /Bartender
Lou Malnati's
04.2022 - Current
- Delivered exceptional customer service by offering personalized recommendations based on guest preferences and efficiently managing multiple tables during peak hours.
- Coordinated with restaurant staff to ensure timely and accurate order fulfillment, enhancing overall guest experience.
- Maintained cleanliness and organization of dining area, boosting efficiency and functionality.
- Trained new servers on food and bar menu items, service and operational procedures.
Assistant General Manager
Scott Harris Hospitality (Formerly Francesca's Restaurant Group)
09.2011 - 04.2022
- Coordinated with chefs to curate daily food menus with wine pairings.
- Managed staff training programs, elevating team performance, knowledge base, motivation, and customer satisfaction.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including bank deposits, budgeting, forecasting, and cost control for optimal profitability.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Established strong relationships with local vendors to secure high-quality product for out concepts.
Headwaiter
Carrabba's Italian Restaurant
06.2007 - 09.2011
- Handled daily financials, safe drops, and administrative duties.
- Supervised dining room operations to ensure exceptional guest experiences and service quality.
- Trained and mentored junior staff on menu knowledge and customer service standards.
- Coordinated with kitchen staff to streamline order delivery and maintain high quality service.
- Implemented efficient table management strategies to optimize seating capacity during peak hours.
Education
High School Diploma -
Downers Grove South
Downers Grove, IL08-2001
Skills
- Strong work ethic
- Exceptional, thoughtful customer service
- Guest engagement
- Suggestive selling
- Team Collaboration
- Positive and professional
Languages
Spanish
Professional Working
Timeline
Server /Bartender
Lou Malnati's
04.2022 - Current
Assistant General Manager
Scott Harris Hospitality (Formerly Francesca's Restaurant Group)
09.2011 - 04.2022
Headwaiter
Carrabba's Italian Restaurant
06.2007 - 09.2011
High School Diploma -
Downers Grove South