Summary
Overview
Work History
Education
Skills
Timeline
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Eli Poblano

Palm Beach,FL

Summary

Trained in all upscale dining positions. Proficient in wine and tequila knowledge, with a deep understanding of proper fine dining etiquette. With over 7 years of focused experience in fine dining service.

Overview

7
7
years of professional experience

Work History

Assistant Manager

The Office Delray
10.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost visibility.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Purchased food, liquor and wine. Cultivated strong vendor relationships.
  • Prepared EOD reports

Key Holder/Shift Lead/Server

The Regional
03.2021 - 10.2023
  • Managed opening and closing duties
  • Trained new staff members and oversaw their trial period.
  • Prepared EOD reports
  • Managed void and comps
  • Served customers by providing specific wine pairings, presenting daily specials, and emphasizing Chef Lindsay Autry's most popular dishes while delivering proper service.

Key Holder/Server

Benny's On The Beach
09.2018 - 03.2021
  • I provided attentive service to customers, managed customer relations with care, and readily assisted fellow servers as required.
  • Trained team members in successful strategies.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained an organized and up-to-date inventory system, ensuring accurate stock levels and timely ordering of new products.
  • Held the responsibility as a key holder, overseeing the opening and closing procedures of the restaurant in addition to serving customers, managing relations, and supporting fellow servers as necessary

Server

Copenhagen French Cuisine
12.2016 - 10.2018
  • Learned how to properly share specials, describe dishes and upsell.
  • Suggested wine pairings to go with specific menu items.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
  • Greeted, seated, bussed and served guest.
  • Set-up tables, and ensured proper arrangements of table settings.

Education

BBA - Business Administration

Keiser University
Fort Lauderdale, FL
2021

High School Diploma -

Atlantic Christian Academy
Palm Beach, FL
2015

Skills

  • Proficient in wine knowledge with a keen understanding of varietals, regions, and pairings
  • Advanced expertise in tequila, including diverse types, production methods, and tasting profiles
  • Proven ability to manage high-volume service environments, adeptly handling up to 20() guests concurrently while maintaining exceptional standards of service
  • Skilled in multitasking and efficiently prioritizing tasks to ensure seamless operations during peak dining periods

Timeline

Assistant Manager

The Office Delray
10.2023 - Current

Key Holder/Shift Lead/Server

The Regional
03.2021 - 10.2023

Key Holder/Server

Benny's On The Beach
09.2018 - 03.2021

Server

Copenhagen French Cuisine
12.2016 - 10.2018

BBA - Business Administration

Keiser University

High School Diploma -

Atlantic Christian Academy

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Eli Poblano