Eli Poblano
Palm Beach,FL
Summary
Trained in all upscale dining positions. Proficient in wine and tequila knowledge, with a deep understanding of proper fine dining etiquette. With over 7 years of focused experience in fine dining service.
Overview
7
7
years of professional experience
Work History
Assistant Manager
The Office Delray
Delray Beach, FL
10.2023 - Current
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost visibility.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Carefully interviewed, selected, trained, and supervised staff.
- Purchased food, liquor and wine. Cultivated strong vendor relationships.
- Prepared EOD reports
Key Holder/Shift Lead/Server
The Regional
Palm Beach, FL
03.2021 - 10.2023
- Managed opening and closing duties
- Trained new staff members and oversaw their trial period.
- Prepared EOD reports
- Managed void and comps
- Served customers by providing specific wine pairings, presenting daily specials, and emphasizing Chef Lindsay Autry's most popular dishes while delivering proper service.
Key Holder/Server
Benny's On The Beach
Lake Worth, FL
09.2018 - 03.2021
- I provided attentive service to customers, managed customer relations with care, and readily assisted fellow servers as required.
- Trained team members in successful strategies.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained an organized and up-to-date inventory system, ensuring accurate stock levels and timely ordering of new products.
- Held the responsibility as a key holder, overseeing the opening and closing procedures of the restaurant in addition to serving customers, managing relations, and supporting fellow servers as necessary
Server
Copenhagen French Cuisine
Boca Raton, FL
12.2016 - 10.2018
- Learned how to properly share specials, describe dishes and upsell.
- Suggested wine pairings to go with specific menu items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Greeted, seated, bussed and served guest.
- Set-up tables, and ensured proper arrangements of table settings.
Education
BBA - Business Administration
Keiser University
Fort Lauderdale, FL2021
High School Diploma -
Atlantic Christian Academy
Palm Beach, FL2015
Skills
- Proficient in wine knowledge with a keen understanding of varietals, regions, and pairings
- Advanced expertise in tequila, including diverse types, production methods, and tasting profiles
- Proven ability to manage high-volume service environments, adeptly handling up to 20() guests concurrently while maintaining exceptional standards of service
- Skilled in multitasking and efficiently prioritizing tasks to ensure seamless operations during peak dining periods
Timeline
Assistant Manager
The Office Delray
10.2023 - Current
Key Holder/Shift Lead/Server
The Regional
03.2021 - 10.2023
Key Holder/Server
Benny's On The Beach
09.2018 - 03.2021
Server
Copenhagen French Cuisine
12.2016 - 10.2018
BBA - Business Administration
Keiser University
High School Diploma -
Atlantic Christian Academy