Eli Poulos
Asheville,NC
Summary
Full-stack engineer with 7+ years in B2B SaaS, specializing in PHP and React across multi-product environments. Passionate about building software that serves mission-driven organizations.
Overview
9
9
years of professional experience
Work History
Software Engineer
Galaxy Digital
01.2021 - Current
- Own and maintain 4 production codebases: a legacy flagship product, a React check-in kiosk, a REST API, and an internal client management tool, providing technical continuity across multiple products
- Assist transitioning monolith architecture to microservices and modernizing legacy products
- Proactively audit and optimize performance in high-traffic and resource-intensive features, identifying bottlenecks before they impact customers and implementing solutions that keep the platform reliable at scale
- Conduct code reviews across the engineering team, serving as a quality bar for consistency, maintainability, and best practices
- Own the local development environment, enabling engineers to run all services locally with minimal friction and reducing onboarding time for new hires
Data Team Manager & Tier 4 Support Specialist
Galaxy Digital
01.2017 - 01.2021
- Managed a team of 4 Data Specialists, overseeing workload, performance, and professional development to ensure consistent, high-quality customer outcomes
- Handled all Tier 3 and Tier 4 escalated support tickets as the final technical resource before Engineering, maintaining a 98% customer satisfaction rate
- Configured SSO (SAML/OAuth), managed DNS setup, custom domain provisioning, and oversaw complex data migrations for enterprise customers
- Built custom MySQL reports for clients, translating non-technical requirements into precise queries against the underlying data model
- Maintained HIPAA and SOC2 compliance standards across the department
Education
B.S. - Computer Science
UNC Asheville
01-2018
B.A. - Jazz Studies
UNC Asheville
01-2014
Skills
- Proficient in PHP and JavaScript
- Proficient in Laravel and CodeIgniter
- Experienced in Reactjs
- Version control with Git
- MVC architecture
- SQL
- Javascript
- Python
- JIRA
- API development
- Docker
- Amazon web services
Timeline
Software Engineer
Galaxy Digital
01.2021 - Current
Data Team Manager & Tier 4 Support Specialist
Galaxy Digital
01.2017 - 01.2021
B.A. - Jazz Studies
UNC Asheville
B.S. - Computer Science
UNC Asheville