Eli Robinson
Sacramento,CA
Summary
Versatile Security Operations Manager smoothly manages administrative department needs, team leadership and security planning. Knowledgeable about company requirements, behavior markers and signs of suspicious activity in both employees and guests. Highly observant and skilled with 6 years of progressive experience. Proficient in training and mentoring security employees to maintain high standards of security down to the last team member. Well-versed in patrolling grounds, monitoring feeds and conducting screenings. Comfortable working in variety of environments to provide personal, premise and perimeter security. Skilled in armed security precautions and operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Operations Manager
Pocha House
09.2023 - Current
- Oversaw contract negotiations, budget implementation, training and manpower work schedules.
- Supervised team of 4 security personnel during shift.
- Responded swiftly to security incidents and effectively resolved security issues.
- Established and maintained close working relationships with local law enforcement officers to more effectively deal with high risk situations.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Operations Manager
The Grounds In Roseville
04.2023 - Current
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised team of up to 8 security personnel during shift.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Maintained crowd and line control to ensure safety of personnel as well as patrons.
- Supervised and assisted with pat downs and wanding patrons upon entering the venue.
Operations Manager
Low Brau
07.2022 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Supervised team of 6 security personnel during shift.
- Collaborated with senior management to develop and implement strategies to mitigate security risks.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Improved response time to incidents by developing effective communication protocols within the security team.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Operations Manager
Sac Anime
09.2022 - 01.2024
- Managed a team of security personnel, providing regular training for improved performance and professional growth.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Led regular audits of physical security measures, ensuring compliance with relevant regulations and industry standards.
- Organized successful large-scale events, coordinating with multiple stakeholders to ensure optimal safety conditions for attendees and staff members alike.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Supervised team of up to 35 security personnel during shift.
Operations Manager
916 Block Party
05.2022 - 08.2023
- Enhanced overall security by conducting comprehensive risk assessments and implementing tailored security plans.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Collaborated with law enforcement agencies to streamline information sharing during investigations and emergency situations.
- Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Kept team compliant with security protocols and appearance standards.
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Supervised team of up to 50 security personnel during shift.
Operations Manager
Reno Pride
07.2023 - 07.2023
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Supervised team of 50 security personnel during shift.
- Cultivated relationships with external security vendors to make additional security resources available if necessary.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Investigated incidents and wrote reports.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
Education
High School Diploma -
Elk Grove Adult & Community Education
Sacramento, CA06.2024
Skills
- Workflow Optimization
- Incidents Management
- Process Improvement
- Labor Relations
- Performance Monitoring
- Financial Management
- Contract Management
- Organizational Management
- Customer Retention
- Staff Management
Certification
Guard Card holder
CCW Card holder
Timeline
Operations Manager
Pocha House
09.2023 - Current
Operations Manager
Reno Pride
07.2023 - 07.2023
Operations Manager
The Grounds In Roseville
04.2023 - Current
Operations Manager
Sac Anime
09.2022 - 01.2024
Operations Manager
Low Brau
07.2022 - Current
Operations Manager
916 Block Party
05.2022 - 08.2023
High School Diploma -
Elk Grove Adult & Community Education