Eli Rohner
Manchester
Summary
Dynamic and results-driven Hospitality Manager with 15+ years of experience in events planning, guest management, and revenue-driving promotions. Proven success in designing and executing high-impact campaigns, coordinating large-scale events, and enhancing venue profitability and customer satisfaction. Skilled in strategic planning, budget management, and leadership, with a strong track record of increasing foot traffic and improving guest experiences.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Entertainment Venue Manager
The Brook Casino
Seabrook
09.2022 - Current
- Oversee all showroom operations including event planning, artist relations, ticketing, and customer service.
- Managed show logistics from setup through breakdown, ensuring seamless event flow.
- Coordinated with marketing, security, and hospitality teams to facilitate efficient event execution.
- Negotiate prices with talent and agencies; execute hospitality and production riders.
- Trained and supervised staff including ushers, technicians, and customer service team to enhance operational effectiveness.
- Created and revised seating plans, increasing revenue potential by over 10%.
- Implement service improvements based on guest feedback, increasing positive reviews.
- Ensure compliance with fire codes, liquor laws, and safety regulations.
Player Services + Promotions Manager
The Brook Casino
Seabrook
03.2021 - Current
- Led strategic planning and marketing initiatives for promotions, rewards, and entertainment to enhance player engagement.
- Managed player development initiatives and customer feedback mechanisms to improve player satisfaction.
- Supervised Rewards Club staff, managing hiring, scheduling, and training to ensure optimal service delivery.
- Review and approve player complimentary requests based on value and reimbursement metrics.
Lead Site Coordinator
Newburyport Youth Services
Newburyport
08.2017 - 03.2020
- Directed operations of youth recreation center, overseeing staff and programming to enhance service delivery.
- Developed and implemented programs serving hundreds of youth annually.
- Led outreach initiatives to build partnerships with schools and community organizations, expanding program reach.
- Maintained budgets, achieved financial targets, and promoted cost-efficiency.
Training/Development Director
Camp Rotary
Boxford
02.2010 - 09.2016
- Directed and managed the Camp Rotary Counselor-in-Training (CIT) program, overseeing the development of more than 200 future camp counselors.
- Designed and facilitated leadership, communication, conflict resolution, and child development training for teenage staff members.
- Evaluated participant performance and provided ongoing coaching, mentorship, and professional feedback.
- Coordinated schedules, activities, workshops, and special events to enhance training experiences for large groups of trainees.
- Collaborated with senior leadership to identify, recruit, and develop future camp staff and program leaders.
- Managed behavioral issues, conflict mediation, and disciplinary situations while maintaining a positive and supportive environment.
- Facilitated team-building initiatives that strengthened leadership skills, accountability, professionalism, and community engagement.
- Planned and executed multi-day training programs preparing participants for counselor and supervisory responsibilities.
- Cultivated relationships with campers, families, staff, and community stakeholders to foster a supportive and engaging camp environment.
- Recognized for developing future leaders, with numerous CIT graduates advancing into counselor, unit leader, and leadership positions.
Education
Associates Degree - General Studies
Northern Essex Community College
Haverhill, MA05-2012
High School Diploma -
Newburyport High School
Newburyport, MA06-2006
Skills
- Event Planning
- Guest Services
- Talent Booking
- Promotions
- Staff Supervision
- Marketing
- Social Media Management
- Hospitality
- Security
- Customer Service
- Microsoft Office
- Communication
- Youth Recreation
- Youth Programming
Certification
- Allergen Awareness Certified
- Crowd + Safety Certified
- ServSafe Alcohol
- TIPS Certified
- Choke Saver Certified
- Driver's License
Timeline
Entertainment Venue Manager
The Brook Casino
09.2022 - Current
Player Services + Promotions Manager
The Brook Casino
03.2021 - Current
Lead Site Coordinator
Newburyport Youth Services
08.2017 - 03.2020
Training/Development Director
Camp Rotary
02.2010 - 09.2016
Associates Degree - General Studies
Northern Essex Community College
High School Diploma -
Newburyport High School