Eli Samuel Zarate
Rio Grande City,USA
Summary
Communications professional with extensive experience with the Texas Department of Public Safety, excelling in emergency response and incident reporting and response. Proven ability in crisis management and data entry, ensuring accurate information flow during high-pressure situations. Recognized for attention to detail and reliability, consistently enhancing team collaboration and operational efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Police Communications Operator VI
12.2016 - Current
- Inputting correct information and responsible for communicating with the people and officers on emergency calls and taking care of the matter immediately.
- Submitting paper work for all incident reports on a timely manner, radio dispatching and other duties.
Communications Supervisor
Starr County Sheriffs Office
05.2014 - 11.2016
- Answering 911 calls and taking care of inputting correct information and responsible for communicating with the people on emergency calls and taking care of the matter immediately.
- Submitting paper work for all incident reports on a timely manner, radio dispatching and other duties, assisting administration with office duties.
Emergency Communication Specialist
Mcallen Police Department
03.2010 - 11.2011
- Answering 911 calls and taking care of inputting correct information and responsible for communicating with the people on emergency calls and taking care of the matter immediately.
- Submitting paper work for all incident reports on a timely manner, radio dispatching and other duties.
Merchandiser
Hallmark
10.2009 - 02.2010
- Responsible for maintaining greeting card department up to date, clean and organized, took care of ordering supplies and other necessary materials needed.
Computer Maintenance Technician
Texas Workforce Commission
06.2009 - 08.2009
- Computer maintenance and repair in classrooms as well as other duties as assigned.
Office Clerk
Fiber Management of Texas
02.2008 - 04.2008
- Office duties such as filing, inputting data into computer, answering phones, making weight tickets for trailers and other office duties as assigned.
Education
Computer Maintenance & Internet Specialist certificate -
South Texas College
05.2010
High School Diploma -
A-Beka Academy
06.2008
Skills
- Emergency communication, incident reporting, and response
- Crisis management and conflict resolution
- Data entry and analytical skills
- Team collaboration and active listening
- Attention to detail and reliability
- Adaptability
Accomplishments
- Employee of the year with DPS ICT
- Employee of the quarter with DPS IOD
Certification
- BEAR Academy Cohort A-2024
- Computer Maintenance & Internet Specialist
- Class A driver's license for emergency response vehicles
- TCOLE Telecommunicator license
Timeline
Police Communications Operator VI
12.2016 - Current
Communications Supervisor
Starr County Sheriffs Office
05.2014 - 11.2016
Emergency Communication Specialist
Mcallen Police Department
03.2010 - 11.2011
Merchandiser
Hallmark
10.2009 - 02.2010
Computer Maintenance Technician
Texas Workforce Commission
06.2009 - 08.2009
Office Clerk
Fiber Management of Texas
02.2008 - 04.2008
Computer Maintenance & Internet Specialist certificate -
South Texas College
High School Diploma -
A-Beka Academy
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