Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eli Tellez

Palm Bay,FL

Summary

Dedicated individual with excellent experience in any prior industry. Maintains a professional appearance and demeanor and expertly completes assigned tasks with focus on excellent quality service. Dependable and quick-learning team player with effective communication and organization skills. Highly organized with exemplary multitasking, time management and customer service skills. A responsible professional willing to go the extra mile to assist others with solving problems.

Overview

11
11
years of professional experience

Work History

Front Desk Receptionist

Coastal Hyundai
04.2022 - Current
  • Received and answered incoming phone calls, as well as transferred customers to the appropriate departments
  • Scheduled and confirmed appointments, as well as delivered personal messages to service advisors
  • Maintained a clean front desk area, and ensured the coffee stations were stocked and sanitized for our guests
  • Small side tasks included calling clients to set up future appointments, removing staples from Repair Order's, restocking the storage room, and making fresh popcorn every day
  • Most importantly, I greeted customers and kept a smile on my face at all times.

Sales Support Associate

ARS/Rescue Rooter
01.2022 - 04.2022
  • Created appointments for A/C technicians in a timely and respectable manner.
  • Traveled and attended work meetings to enhance sales skills, receive personal sales coaching, and remain updated on promotional offers and products.
  • Maintained a creative and clean station for products and sales services.
  • Interacted with the general public and offered air conditioning services as well as company and store related products.
  • Initiated follow-up phone calls to sellers concerning resolved issues to enhance platform experience.

Front Receptionist

America's Best Value Inn
07.2021 - 01.2022
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Resolved customer problems and complaints.

Sales Representative

Metro By T-Mobile
11.2020 - 02.2021
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Recommended complementary purchases to customers, increasing revenue.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Consultant

COASTAL HYUNDAI MITSUBISHI
05.2019 - 10.2020
  • Completed registration paperwork and sales documentation.
  • Answered telephone and email inquiries from potential customers.
  • Organized and managed test drives for potential buyers to facilitate informed decision making.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with finance department to secure competitive financing options for customers, streamlining the purchasing process.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Sales Representative

Metro by T-Mobile
02.2018 - 05.2019
  • Prioritized helping customers over completing other routine tasks in store.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress efficiently.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.

Seasonal Sales Associate

Macy's
12.2017 - 02.2018
  • Recommended complementary purchases to customers, increasing revenue.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Sales Representative/Customer Service

3MP Atlanta
09.2016 - 10.2016
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.

Server/Cashier

Sopranos Pizza
12.2015 - 02.2016
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Cashier/Customer Service

McDonald's
10.2015 - 11.2015
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Welcomed customers and helped determine their needs.

Production Worker/Assembler

Redlands Foothill Groves
01.2015 - 06.2015
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Maintained machinery to prevent overloads and avoid malfunctions.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Contributed to cost reduction efforts by identifying opportunities for process improvements and resource optimization.

Food Service Worker

Chick-fil-A
03.2014 - 01.2015
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.

Food Service Worker/Cashier

Wingstop
07.2013 - 03.2014
  • Compiled recipe ingredients and prepared for cooks by washing, cutting, or measuring food items.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Utilized POS system to receive and process food and beverage orders.

Event Coordinator

Glow Galaxy
06.2013 - 07.2013
  • Conducted post-event analysis, identifying areas of improvement for future events.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Managed administrative logistics of events planning, event booking, and event promotions.


Education

Norcross High School
Norcross, GA
05.2014

Skills

  • Attention to Detail
  • Exceptional customer service
  • CRM software proficiency
  • Product and Service Sales
  • Outgoing Personality
  • Goal-Oriented
  • Verbal and written communication
  • Problem-solving skills
  • Microsoft Office
  • Telephone Etiquette
  • Professional Demeanor

Accomplishments

Received the AMVETS Award in JROTC in 2010 for demonstrating outstanding leadership and officer qualities.

Timeline

Front Desk Receptionist

Coastal Hyundai
04.2022 - Current

Sales Support Associate

ARS/Rescue Rooter
01.2022 - 04.2022

Front Receptionist

America's Best Value Inn
07.2021 - 01.2022

Sales Representative

Metro By T-Mobile
11.2020 - 02.2021

Sales Consultant

COASTAL HYUNDAI MITSUBISHI
05.2019 - 10.2020

Sales Representative

Metro by T-Mobile
02.2018 - 05.2019

Seasonal Sales Associate

Macy's
12.2017 - 02.2018

Sales Representative/Customer Service

3MP Atlanta
09.2016 - 10.2016

Server/Cashier

Sopranos Pizza
12.2015 - 02.2016

Cashier/Customer Service

McDonald's
10.2015 - 11.2015

Production Worker/Assembler

Redlands Foothill Groves
01.2015 - 06.2015

Food Service Worker

Chick-fil-A
03.2014 - 01.2015

Food Service Worker/Cashier

Wingstop
07.2013 - 03.2014

Event Coordinator

Glow Galaxy
06.2013 - 07.2013

Norcross High School

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Eli Tellez