Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eli Wolfthistle

Mesa,AZ

Summary

Motivated and friendly Barista with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Overview

8
8
years of professional experience

Work History

Care Coordinator

PlushCare
01.2023 - Current
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Improved communication among healthcare providers, streamlining the coordination of services for patients.
  • Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.

Patient Advisor

Trulieve
08.2021 - 01.2022
  • Followed document protocols to safeguard confidentiality of patient records.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Offered simple, clear explanations to help clients and families understand policies and procedures.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Instructional Aide

Kyrene School
08.2018 - 02.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Provided support during classes, group lessons and classroom activities.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Provided support to help students with special needs learn and grow.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security.
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments.
  • Delivered curriculum in both one-on-one lessons and group learning environments.

Shift Leader

Starbucks
01.2016 - 08.2018
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Regulated pricing, inventory count and supply during shift hours.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate of Arts - Music Performance

Mesa Community College
Mesa, AZ

GED -

Pinnacle High School
Phoenix, AZ
02.2016

Skills

  • Opening and Closing Duties
  • Up-Selling
  • Ordering Procedures
  • Coffee Expertise
  • Cash Handling
  • Beverage Preparation
  • Espresso machine operation
  • Drink preparation speed
  • Scheduling coordination
  • Organizational skills

Timeline

Care Coordinator

PlushCare
01.2023 - Current

Patient Advisor

Trulieve
08.2021 - 01.2022

Instructional Aide

Kyrene School
08.2018 - 02.2019

Shift Leader

Starbucks
01.2016 - 08.2018

Associate of Arts - Music Performance

Mesa Community College

GED -

Pinnacle High School

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Eli Wolfthistle