Eli Zulu

• Organization and production of music-related events, overseeing all aspects from logistics to promotion.
• Artists' Manager – schedules, promotions, and public relations.
• Financial Reporting & Business Management –
Preparation and submission of financial reports, ensuring all financial operations are accurate and compliant with regulations. Assistance in budgeting, sales tracking, and revenue analysis.
• Strategic Brand Development - Leader of development and positioning of the company's brand, ensuring consistency in messaging and aligning marketing efforts with brand identity across all platforms.
Digital Branding & Campaigns - Creation and execution of digital marketing campaigns to enhance brand visibility, driving engagement through social media, email marketing.
Market Analysis & Trends - Conducting regular market research to stay ahead of trends, making data-driven adjustments to brand strategies, and maintaining a competitive edge in the industry.
Music Academy Management - Management of day-to-day operations of a music academy, including course enrollments, scheduling, and promotional activities. Facilitation of growth through strategic marketing and streamlined registration processes.
Business Management & Consulting.
• Operations Management – Manager of the day-to-day operations of various business units, overseeing client registrations, sales, and financial oversight. Music Academy Management. Managed day-to-day operations of a music academy, including course enrollments, scheduling, and promotional activities. Facilitated growth through strategic marketing and streamlined registration processes.

Business Management & Consulting.

• Operations Management. Managed the day-to-day operations of various business units, overseeing client registrations, sales, and financial oversight.

Team Leadership & Development
Recruit, train, and manage a telemarketing sales team of five, creating tailored sales scripts and training programs to drive performance and achieve sales targets.

Employee Retention & Engagement
Maintain a notably low turnover rate by fostering a positive work environment, even with the challenges of demanding hours and a high-paced workload.

Financial Reporting & Strategy Development
Prepare and submit detailed financial reports to track team performance, sales revenue, and operational costs. Collaborate with senior management to develop data-driven sales strategies, optimizing resource allocation, and improving overall profitability.

Recruitment & Talent Acquisition
Lead the recruitment process, sourcing, interviewing, and onboarding new team members. Focus on finding candidates who align with the company’s values and can thrive in a fast-paced, target-driven environment, ensuring a high-quality and cohesive team.

• Established & Managed Inbound Call Center
  Spearheaded the creation of a fully operational inbound call center from the ground up, including setting up the infrastructure, recruiting staff, and developing operating procedures. Oversaw daily operations, ensuring the team met performance targets and provided excellent customer service.
• Recruitment & Team Building
  Led the hiring process for the call center, identifying and recruiting top talent to ensure a strong and motivated sales team. Focused on selecting candidates with excellent communication skills and a customer-oriented mindset.
• Training & Development
  Designed and delivered comprehensive training programs for new employees, covering product knowledge, customer interaction techniques, and CRM usage. Ensured all team members were well-prepared to handle inbound inquiries effectively, contributing to improved team performance.
• CRM System Implementation
  Collaborated with the IT department to implement a CRM system, optimizing client interactions and streamlining the sales process. Trained the team to effectively use the system, resulting in improved tracking of leads, customer satisfaction, and increased sales efficiency.
• Financial Reporting to Ownership
  Prepared and submitted detailed financial reports to the ownership group, providing insights on sales performance, revenue generation, and operational costs. Ensured transparency and accuracy in all financial data, supporting strategic decision-making and business growth.