Summary
Overview
Work History
Education
Skills
Timeline
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Brittany Simmons

Lumberton,NC

Summary

Accomplished Assistant Manager. Well-versed in sales, personnel management, accounting, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. A hardworking and passionate job seeker with strong hands-on and POS skills that make a customer check out and shopping experience. Ready to help the team achieve company goals.

Overview

3
3
years of professional experience

Work History

Assistant Manager

Dominos Pizza Inc.
06.2023 - 11.2023
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Streamlined store operations for increased efficiency, implementing new processes and procedures.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Monitored security to protect employees, customers and property.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Cashier/Drive-Thru Cashier

Dunkin' Donuts
01.2023 - 06.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Greeted customers entering store and responded promptly to customer needs.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.

Driver

DHL
01.2022 - 01.2023
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.
  • Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
  • Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
  • Reduced fuel consumption through strategic route planning and efficient driving techniques.
  • Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
  • Managed inventory tracking system to ensure proper documentation of all shipments delivered or picked up.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
  • Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
  • Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
  • Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
  • Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
  • Contributed to environmental sustainability efforts by reducing idling time whenever possible.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Communicated with dispatchers and other personnel to coordinate transportation schedules.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
  • Obtained signatures from customers upon delivery of goods.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.
  • Updated logs and tracking documents accurately and according to schedule requirements.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.
  • Upheld high standards of professionalism and discretion when working with high-value clients.

Cashier/Cooker Operator

Burger King
02.2021 - 01.2023
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.
  • Tallied cash drawer at beginning and end of each work shift.

Education

No Degree -

South Robeson High School
Rowland, NC

Skills

  • Operations Management
  • Task Delegation
  • Employee Performance Evaluations
  • Recruiting and Interviewing
  • Product and Service Knowledge
  • Orientation and Training
  • Customer Rapport
  • Retail Operations Management
  • Customer Relations
  • Money Handling
  • Retail Operations
  • Customer service orientation

Timeline

Assistant Manager

Dominos Pizza Inc.
06.2023 - 11.2023

Cashier/Drive-Thru Cashier

Dunkin' Donuts
01.2023 - 06.2023

Driver

DHL
01.2022 - 01.2023

Cashier/Cooker Operator

Burger King
02.2021 - 01.2023

No Degree -

South Robeson High School

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Brittany Simmons