Elia A Eastman
Albuquerque,NM
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
2026
2026
years of professional experience
Work History
Owner and Operator of Barbershop
Castle Hills Barbershop
04.2020 - 10.2025
- Managed daily operations to ensure high-quality customer service and satisfaction.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- ensure regulatory compliance for state board and implement necessary procedures to operate..
Manager, Sales and Customer Support
Supercuts
2017 - 03.2020
- Managed day to day business operations.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Established strong client relationships by conducting regular follow-ups and maintaining open communication.
- Facilitated regular team meetings to ensure alignment on goals and objectives as well as address any challenges or concerns.
- Developed training programs for staff, improving product knowledge and customer engagement techniques.
- Conducted detailed market analysis to identify potential opportunities for growth and expansion.
Bilingual Customer Service Representative
H and R Block
11.2014 - 04.2017
- Delivered bilingual support to diverse customer inquiries, enhancing satisfaction and loyalty.
- Resolved complex issues efficiently, utilizing problem-solving skills to improve service quality.
- Trained new staff on protocols and best practices, fostering team collaboration and knowledge sharing.
- Developed and implemented process improvements to streamline operations, reducing response times.
Legal Assistant
US Attorney Office
11.2011 - 05.2014
- I worked as a Legal Assistant at the General Crimes Division at the US attorneys office in el Paso Texas. I supported two attorneys, and also worked with some Appeal cases (researching cases to find status of appeal) at the Closing Unit in General Crimes, i have experience Preparing Indictments, receiving information from different agencies and prepare Motion to Detain, Maintain over 100 files, sent and received discovery, prepared trial documents, calendar appointments, set up debriefs, request defendant from the US Marshalls, prepared Plea Agreements, talk to federal public defenders and with US probation officers, Online filing and receiving all documents with the court, prepared arrest warrants, and get files ready for court. At the Closing Unit I am researching pacer and the fifth circuit to look for status of appeals, closed the appeal files (over 360 files in two months) also shipped all criminal and appeal files to the Federal Record Center, creating shipment list and creating all necessarily form in order to keep and organized log for all files for the District of El Paso, Texas Division.
Bilingual Taxes Professional
H&R Block
2008 - 01.2011
- I prepare taxes for taxpayers in the state of New Mexico.
- Season of 2011
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Student
TVI and CNM
02.2001 - 05.2009
Education
Certificate - Paralegal Program
Central New Mexico Community College
Albuquerque, NM, US01.2009
CETIS 86 - Business's Administration And Accounting
Technical School in Mexico.
Albuquerque, NM, USAssociate of Arts -
Tvi
Albuquerque, NM08-2003
Graduate Certificate - Barber
Barber Deluxe
San Antonio, TX01-2020
Graduate Certificate - Cosmetology
College Institute
Brownsville, TX05-2017
Skills
- Management, Customer service, Phone ethics, Legal Assistant Bilingual, Multi-tasking, Meet deadlines
- Administrative experience
- Translation
- Tax Experience
- Interpretation and translation
- Microsoft and other software
- Negotiation and accounts receivable and payables
- Calendar and case management
- Human Resources
- Scheduling/Planning
- File organization
- Client communication and relations
- Administrative support
- Document preparation
- Interviewing clients
- Document filing
- Office management
- Small business operations
Assessments
- Data entry: Attention to detail
- Maintaining data integrity by detecting errors
- Assisting practicing attorneys in the preparation for litigation proceedings
- Administrative support
- Work motivation and discipline applied towards work
Additional Information
- I have extensive record strong customer service skills and retail experience.
- Bilingual in Spanish / English, read, write and speak both languages, able to translate legal and medical documents.
- Experience filing, coding, recording, maintaining records, copying, posting, opening mail, using a computer terminal, typewriter, word processors.
- Follows organization and department procedures to complete tasks in a timely manner.
- Strong math skills calculating and posting charges to departmental accounts
- Experience operating basic office equipment, photocopier, facsimile, multi-line phone, and other computer programs.
- Excellent multi-tasking skills, following procedures.
- Able to read, understand and implement the general and specific operational, safety, quality and environmental requirements of all plans.
- Microsoft Word Excel, Outlook, QuickBooks,, and multiple other software programs that function with Windows OS.
- I have a professional appearance, multi-tasking, and enjoy working in a team environment and under pressure while still achieving high results.
- I have a strong desire to learn and grow with a company.
- Experience with Accounts receivable and payables.
- Dependable and punctual.
- Able to work independently and meet deadlines.
- Great attention to details, Reliable, Responsible, and Consistent, follow orders and positive attitude.
Timeline
Owner and Operator of Barbershop
Castle Hills Barbershop
04.2020 - 10.2025
Bilingual Customer Service Representative
H and R Block
11.2014 - 04.2017
Legal Assistant
US Attorney Office
11.2011 - 05.2014
Student
TVI and CNM
02.2001 - 05.2009
Manager, Sales and Customer Support
Supercuts
2017 - 03.2020
Bilingual Taxes Professional
H&R Block
2008 - 01.2011
Certificate - Paralegal Program
Central New Mexico Community College
CETIS 86 - Business's Administration And Accounting
Technical School in Mexico.
Associate of Arts -
Tvi
Graduate Certificate - Barber
Barber Deluxe
Graduate Certificate - Cosmetology
College Institute