Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Elia Bonilla

Monmouth Junction,NJ

Summary

Adaptable professional with experience in the retail sector. Expert at warehouse management and inventory accuracy. Skilled at data entry, stock control, and problem-solving. Strong communication and organization skills with the ability to prioritize tasks and meet deadlines.

  • Detail-oriented worker with background in warehouse operations. Proven ability to accurately process orders, restock shelves and manage inventory. Expertise in using RF scanners and other warehouse technology to increase efficiency and accuracy in order fulfillment.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

  • Solid background in managing client relationships and delivering tailored solutions. Successfully supported multiple accounts, ensuring client satisfaction and retention. Demonstrated effective communication and problem-solving skills to meet and exceed client expectations.
  • Results-oriented professional, prepared for opportunity in account management. Proven track record of fostering strong client relationships and delivering customized solutions to meet client needs. Highly collaborative team player with focus on achieving results and adapting to evolving demands. Known for excellent communication and problem-solving abilities.
  • Extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
  • Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
  • Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience

Work History

Account Representative

Savino Del Bene
08.2023 - Current
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
  • Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
  • Contacted customers to assess satisfaction and current needs.
  • Assisted clients in navigating complex financial and legal processes to reduce risks.
  • Kept detailed records of customer interactions for optimal traceability.
  • Releasing orders by channels: Ecommerce, retail, and wholesale.
  • Providing guidance to supervisors, and team to ensure efficient operation at any time.
  • Responding promptly to customer inquiries.
  • Acknowledging and resolving customer complains.
  • Knowing our process so we can answer questions.
  • Routing the goods following the routing guide for each customer.
  • Scheduling pickups of goods to ensure that all shipments are pick up on time.
  • Following communication procedures, guidelines, and policies.
  • Ability to multitask, prioritize and manage time effectively.
  • Reach out to costumer via email, and phone.
  • Following the SOP.
  • Provide accurate data on a daily, weekly, and monthly basics to ensure targets and KPI’s are met.
  • Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies.

Inventory Specialist

Fashion Logistics
08.2021 - 07.2022
  • Investigated and rectified discrepancies between physical and system inventories
  • Analyzed inventory data to identify trends and potential improvements
  • Maintained a safe working environment by adhering to established policies and procedures
  • Investigated any reported discrepancies or issues related to inventory control
  • Researched discrepancies between physical inventories and digital records
  • Created detailed reports on inventory management activities
  • Arranged stock and materials for easy access by inventorying by size, weight and shape
  • Utilized handheld scanner to identify items needed on sales floor and retrieve merchandise from inventory bins

Marketing Specialist

Teinsersa
04.2017 - 06.2019
  • Helped to maintain and continuously define company brand
  • Collaborated with product marketing team to create new marketing initiatives and measure results
  • Researched industry trends and insights to inform marketing decisions and strategies
  • Developed and implemented successful marketing campaigns to increase brand awareness and customer engagement
  • Created content for various channels, such as social media, email newsletters, print ads, and webpages

Education

Marketing & Business -

Ecotec University

Skills

  • Leadership
  • Teamwork
  • Warehouse Management
  • Inventory Accuracy
  • Data Entry
  • Stock Control
  • Problem-Solving
  • Communication
  • Organization
  • Prioritization
  • Detail-Oriented
  • Order Processing
  • Restocking
  • Inventory Management
  • RF Scanners
  • Warehouse Technology
  • Inventory Management Policies
  • Inventory Data Analysis
  • Safety Compliance
  • Discrepancy Investigation
  • Reporting
  • Stock Arrangement
  • Handheld Scanner Usage
  • Brand Maintenance
  • Collaboration
  • Marketing Research

References

References available upon request

Timeline

Account Representative

Savino Del Bene
08.2023 - Current

Inventory Specialist

Fashion Logistics
08.2021 - 07.2022

Marketing Specialist

Teinsersa
04.2017 - 06.2019

Marketing & Business -

Ecotec University
Elia Bonilla