Elia Lora

• Worked closely with organizational leadership to guide education & training strategies for employees, partners and customers.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Managed daily operations while overseeing multiple locations to foster increased productivity.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Established departmental performance goals and provided feedback for underperforming areas.
• Formed strategic partnerships and connected with potential clients to drive business development.
• Spearheaded innovative approaches to resource allocation and strategic planning.
• Optimized operational processes using analytics tools to address client-specific metrics.
• Monitored and coordinated workflows to optimize resources.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Trained and guided team members to maintain high productivity and performance metrics.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Interacted well with customers to build connections and nurture relationships.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Reduced operational risks while organizing data to forecast performance trends.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Conducted orientation sessions and organized on-the-job training for new hires.
• Trained new hires to perform cross-training exercises with experienced workers.
• Communicated all learning and performance objectives, schedules, and training assessments to upper management.
• Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
• Organized and edited training manuals, multimedia visual aids, and other educational materials.
• Monitored and evaluated training performance to determine quality and cohesiveness.
• Developed and implemented comprehensive training program to increase employee productivity and morale.
• Managed development of e-learning training materials and activities to enhance learning experiences.
• Conducted research and analysis of learning needs of employees to develop targeted training programs.
• Collaborated with other departments to align training programs with organizational goals and objectives.
• Assisted in development of employee assessments to measure training value.
• Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
• Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
• Managed new employee orientation training process for more than 100 employees each year.
• Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
• Reviewed and edited all training materials for accuracy and company policy compliance.
• Directed training programs and development paths for managers and supervisors.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Trained staff during demonstrations, meetings, conferences, and workshops.
• Coordinated and prioritized required training courses for [Type] employees.

Responsible for the implementation, facilitation and management of the Quality Training Program based on Standard Operating Procedures and Safety requirements for employees and partners. Acting Liaison with Global Corporate Training Leaders to ensure timely training deployment and compliance with governmental agency training requirements.

Results/Achievements:

• Implemented GMP eLearning training program to facilitate training.
• Developed 35 Safety related training courses in partnership with Environmental Health Services to comply with Safety and FDA regulations.
• Developed an annual review process for 65 curriculum to ensure quality & training compliance.
• Implemented an internal CPR & First Aid certification & re-certification training program to reduce training expenses by $50,000 a year.
• Solved conflicts and addressed issues that occurred between other entities and business.
• Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
• Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
• Successfully communicated with entities inside and outside of business.
• Monitored, communicated and coordinated training objectives for employees, partners and customers.

• Evaluated trainee performance to provide individual coaching, tools and constructive feedback.
• Assessed and analyzed sales team performance to determine areas of weakness and areas of strength.
• Improved revenue generation of new hires [Number]% by implementing new, improved onboarding process.
• Developed and designed [Type] and [Type] training aids to enhance and simplify training processes.
• Analyzed and collected data to track trainee satisfaction and educational trends using [Software].
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.