Elia Martinez
Walla Walla,Washington
Summary
Talented Dental Assistant with 22 years of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments. As an experienced domestic violence and sexual assault advocate I have the skills to maintain professional, confidential, and gather only facts to help victims under extremely stressful situations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accura
Overview
13
13
years of professional experience
Work History
Dental Assistant
Washington State Department Of Corrections
09.2015 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Domestic Violence/Sexual Assault Crisis Advocate
YWCA
08.2015 - Current
- Provided crisis intervention services for clients in need, resulting in decreased stress levels and increased feelings of empowerment.
- Educated clients on their rights within the criminal justice system, empowering them to make informed decisions about their cases.
- Maintained accurate and up-to-date case records, ensuring effective communication among team members and timely interventions.
- Delivered training sessions on domestic violence prevention and awareness, fostering a supportive community environment.
- Assisted clients in obtaining restraining orders, guiding them through the legal process and providing emotional support.
- Implemented trauma-informed practices throughout all aspects of the organization''s work, creating a more supportive environment for both clients and staff.
- Developed strong rapport with clients through empathetic listening and active engagement, promoting trust and open communication.
- Fostered a culture of continuous learning by initiating regular professional development opportunities within the team, enhancing individual skill sets and collective knowledge base.
- Improved response time to hotline calls by streamlining intake procedures and implementing new call routing protocols.
- Organized support groups for survivors of domestic violence, fostering peer connections and shared healing experiences.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Offered supportive counseling and crisis intervention to individuals in crisis.
- Facilitated group therapy sessions to meet needs of individuals with domestic violence/sexual assault issues.
Mortgage Loan Processor
Eagle Home Mortgage
06.2011 - 09.2015
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Improved overall organizational efficiency by maintaining accurate electronic files of all mortgage-related documents within company databases.
- Processed mortgage loan applications accurately and successfully for over 4 years.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
- Optimized workflow management by prioritizing high-priority tasks and meeting strict deadlines consistently.
- Ensured compliance with federal lending regulations through meticulous attention to detail during the loan processing phase.
- Developed strong working relationships with real estate agents, further expanding referral networks for the company.
- Communicated with originator and applicant concerning progress of loan file.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Contributed to business growth through diligent work on complex loan applications that resulted in successful closings.
- Upheld complete confidentiality of all submitted information according to release guidelines.
- Facilitated smooth closing processes by collaborating effectively with title companies, appraisers, and attorneys.
- Reduced loan application errors by implementing a thorough quality control process for all submitted applications.
- Provided exceptional customer service while guiding borrowers through the entire loan process from pre-qualification to closing.
- Expedited mortgage approval times by proactively resolving any discrepancies in borrower documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
Education
No Degree - AA
WWCC
Walla Walla, WAHigh School Diploma -
DeSales Catholic School
Walla Walla, WA06.1999
Skills
- Professionalism and Etiquette
- Complex Problem-Solving
- Customer Service
- Data Entry
- Knowledgeable in microsoft word, excel, powerpoint
- Bilingual
Languages
Spanish
Full Professional
Timeline
Dental Assistant
Washington State Department Of Corrections
09.2015 - Current
Domestic Violence/Sexual Assault Crisis Advocate
YWCA
08.2015 - Current
Mortgage Loan Processor
Eagle Home Mortgage
06.2011 - 09.2015
No Degree - AA
WWCC
High School Diploma -
DeSales Catholic School
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