Elia Martinez
Santa Barbara,CA
Summary
Bilingual professional with over 5 years of experience in customer service, healthcare administration, and team support. Skilled in resolving customer inquiries with empathy, managing schedules, and utilizing technology to deliver seamless client experiences. Adept at building relationships, problem-solving, and multitasking in high-pressure environments. Eager to bring exceptional communication and organizational skills to a growing company.
Overview
9
9
years of professional experience
Work History
Medical Scribe
Scribe-X
01.2022 - Current
- Provided virtual support to healthcare providers, documenting consultations and managing detailed patient records
- Accurately processed referrals, prescriptions, and orders, collaborating with multiple departments to improve efficiency
- Trained 5+ new hires on workflow optimization and customer interaction, ensuring seamless onboarding
- Maintained exceptional attention to detail while assisting with patient care coordination
Patient Services Representative
Sansum Clinic
01.2018 - 01.2020
- Scheduled and coordinated appointments for 50+ patients daily via phone and email, ensuring minimal delays and high satisfaction
- Identified client needs, provided solutions, and handled inquiries with professionalism and empathy
- Verified patient demographics, insurance information, and medical details with 100% accuracy, maintaining HIPAA compliance
- Delivered excellent service by de-escalating complaints and addressing customer concerns promptly
Assistant Manager
2Bella Boutique
01.2016 - 01.2018
- Delivered personalized customer service to increase sales and foster brand loyalty
- Reconciled cash drawers daily, resolving discrepancies and maintaining accurate records
- Supervised and trained staff, ensuring adherence to company policies and high-quality service
Education
Health Sciences
Santa Barbara City College
Santa Barbara, CAComputer Accounting & Bookkeeping
Santa Barbara City College
Santa Barbara, CASanta Barbara High School
Santa Barbara, CASkills
- Customer Relationship Management (CRM)
- Conflict Resolution and Problem Solving
- Communication (Bilingual: English and Spanish)
- Time Management and Multitasking
- Empathy and Active Listening
- Data Entry and Workflow Coordination
- Proficient in EPIC, Centricity, Athena EMR Software
- HIPAA Compliance
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Professionalism and Ethics
Timeline
Medical Scribe
Scribe-X
01.2022 - Current
Patient Services Representative
Sansum Clinic
01.2018 - 01.2020
Assistant Manager
2Bella Boutique
01.2016 - 01.2018
Health Sciences
Santa Barbara City College
Computer Accounting & Bookkeeping
Santa Barbara City College
Santa Barbara High School
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