ELIA MONTELONGO
PLANT CITY,FL
Summary
Dedicated and committed individual with superb analytical skills and over 5 years of experience in the food service industry. Skilled in providing excellent customer service, problem-solving, delegating duties, and increasing customer satisfaction. Seeking an opportunity to grow professionally while effectively utilizing versatile skills in retail management, operations, leadership, inventory management, customer service, and staff training. Known for optimizing store performance through effective team collaboration and strategic planning, adaptable to changing environments to ensure consistent achievement of business goals.
Overview
5
5
years of professional experience
Work History
ASSISTANT STORE MANAGER
LA MICHOCANA NATURAL
10.2024 - Current
- Manage team by assigning responsibilities, observing performance, and providing feedback.
- Resolving any concerns effectively, wether it's customer complaints, concerns from employees, or inventory issues.
- Ensuring high-quality customer service.
- Maintain clean and safe store environment.
- Managing expenses to maximizing sales to improve store profitability.
- Accurately and efficiently managing cash transactions and balancing the cash drawer.
- Supervise inventory management, keeping products in stock, ordering items , and overseeing your avoid overstocking.
- Monitor food preparation methods, portion size and presentation of food to ensure that food is prepared and presented in an acceptable manner.
SHIFT LEAD
LA MICHOCANA NATURAL
03.2021 - 01.2024
- Effectively lead while management not present.
- Lead each shift by delegating duties and assigning task.
- Follow proper sanitation and safety procedures.
- Ensure food safety, facility cleanliness and product integrity.
- Ensure customer expectations are meet and satisfied.
SERVER/HOST
TACOS PIKI
07.2020 - 01.2022
- Provide premier service to customers and fellow associates.
- Strive for customer satisfaction while seating them in a timely manner.
- Assist customers with orders, complaints, order status, and any other questions or concerns.
- Ensure facility cleanliness,and product integrity.
- Receive payment upon completion of their visit.
Education
HIGH SCHOOL DIPLOMA -
PLANT CITY HIGH SCHOOL
Skills
- Leadership
- Active listener
- Problem solver
- Team player
- Bilingual: Fluent in English and Spanish
- Excel with high work volume
- Good communication
- Time management
- Customer service and engagement
- Flexible and adaptable
- Attention to detail
Timeline
ASSISTANT STORE MANAGER
LA MICHOCANA NATURAL
10.2024 - Current
SHIFT LEAD
LA MICHOCANA NATURAL
03.2021 - 01.2024
SERVER/HOST
TACOS PIKI
07.2020 - 01.2022
HIGH SCHOOL DIPLOMA -
PLANT CITY HIGH SCHOOL
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