Elia Wiggins
Bilingual Medical Receptionist
Garland
Summary
Proficient in managing front desk operations within medical environments, focusing on patient scheduling and records management. Demonstrates strong communication skills to facilitate efficient patient flow and office functionality. Possesses comprehensive knowledge of medical terminology and administrative protocols.
Medical professional with extensive experience in medical office management, specializing in patient intake and scheduling. Demonstrated success in enhancing team collaboration and adapting to diverse operational requirements. Recognized for exceptional multitasking abilities and strong patient interaction skills.
Overview
23
23
years of professional experience
Work History
Medical Office Receptionist
Regional Obstetrical Consultants
08.2024 - 04.2025
- Greet and check in patients and visitors in a courteous and professional manner
- Answer and direct incoming calls and emails
- Schedule and confirm appointments, reschedule missed visits, and provide detailed instructions
- Maintain cleanliness and organization of the lobby and front desk area
- Provide and review required paperwork, collect co-pays, and update insurance/demographic info
- Travel to other clinic sites to coordinate the days patients
Bilingual Medical Receptionist
Cleveland Pediatrics
07.2023 - 08.2024
- Manage the front desk operations and ensure smooth daily operation overseeing administrative tasks such as filing, faxing, and scanning documents
- Greeting and directing visitors, providing directions, and ensuring a positive first impression
- Answer phone calls, schedule appointments, and provide information to callers; providing directions, and ensuring a positive first impression as well as verify patient insurance coverage and collect co-pays or payments
- Ensure compliance with HIPAA regulations and maintain patient confidentiality, maintain patient records and update information as necessary
- Coordinate patient referrals and follow-up appointments; collaborate with medical staff to ensure efficient patient flow
Community Mobilizer
CORE/ HHCGA
01.2022 - 01.2024
- Develop relationships with key community leaders and influencers, including churches, local businesses, neighborhood associations, and organizations to learn and address the needs of each community
- Collaborate with the DPH to develop block level plans and be the person on the ground to address community concerns
- Assist in planning community wide activities, participating or hosting and canvassing for upcoming community events
- Disseminate vital information to the community regarding services provided by local CBOs and community leaders
- Work closely with CBOs and community leads on special projects assigned
- Dual Reporting line to the Community Engagement Manager at CSCC and the CORE
- Metro Atlanta Area Manager
Customer Service /Sales
Sleep Solutions S3
04.2021 - 07.2021
- Contacts all assigned patients (between 3,500 and 5,000) quarterly for repeat supplies
- Responsible for following up with the patients to ensure that they are doing well with supplies
- Responsible for making sure all information on file is accurate and establishing a relationship with the patient and or caregivers
- Communicate with the Manager on patient clinical needs outside of your expertise
- Understands the company processes for each company assigned on the platform per team
- Maintains good communication with all co-workers
- Ability to research patients' accounts properly to create and send out new orders as needed
- Maintain a high level of phone etiquette within your patient outreaches
- Be able to work through the software efficiently and in a timely manner
- Work all voicemails timely and return those calls within hours of receiving a voicemail
Business Office Clerk
Chattanooga Convention Center
09.2019 - 03.2020
- Ensure proper documents/forms are on file for scheduled events such as certificates of insurance, tax exemption certificates and security access cards provided
- Data Entry - Word Processing assisting in the Parking System
- Produced monthly reports in Word documents, as well as Excel spreadsheet reports
- Organized forms, made photocopies, filed records, prepared correspondence and reports
- File organization of client files, assisted with receptionist duties
- Performed collection calls on delinquent accounts and attempted to collect and work out payment arrangements
- Ordered and distributed office supplies to all departments and maintained an onsite supply closet
Customer Service/Pricing
TARKETT
04.2019 - 09.2019
- Responsible for price maintenance including data entry of product pricing as per established guidelines by sales operations, releasing orders in the system after receiving appropriate approvals
- Confirm that orders are the correct price for products and current contract and loads are added
- Perform basic duties related to pricing guidelines and general office duties
Administrative Assistant/ Receptionist
Dalyn Rug Company
06.2017 - 01.2019
- Maintaining a clean and organized reception area: Ensuring the area is tidy, stocked with supplies, and presentableResponsible for confidential and time sensitive material
- Provides general office support for a variety of clerical activities and tasks including answering incoming calls, managing the reception area, mail, requisitioning supplies, organizing office communication and activities on a day-to-day basis
- Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- E-Commerce product upload review and update on vendor’s site
- Specs price etc
Executive Assistant/Medical Office Coordinator
TeamHealth
02.2008 - 03.2016
- Arranging meetings, scheduling appointments, keeping the office calendar, answering telephones and correspondence
- Maintain office supplies and equipment
- Maintained office files and databases and created computer spreadsheets and presentations
- Gathered data and prepared Monthly reports
- Proficient with office equipment, including computers, photocopiers, telephone systems, faxes and video conferencing equipment
- Review of patient charts for deficiencies in documentation and prepare for submission to the billing department
- Site Coordinator at several facilities located in the South Region
Probation Officer/ Office Clerk
Chatsworth Police Department
06.2005 - 02.2008
- Created S.O.P (Standard Operating Procedure) along with numerous forms such as:
- Probationer Work Search sheets, Community Service in Lieu of Fines Request Forms
- List of approved Community Service locations, Case Status Forms, Letterhead, Fax
- Cover sheet, currently used in the enrollment of probationers on a consistent basis with the CPD
- Modification of
- Request of Leave Form and the Translations of the Private
- Accident Reports for the CPD
- Supervision of misdemeanor offenders in the city of Chatsworth for the Municipal
- Court system
- Maintained necessary Certifications with the State of Georgia
- Judicial system
- Verified appointments, completion of assignments
- Input tickets and payments and prepare daily reports for probation and police departments
- Prepared, and presented legal briefs for revocation hearings as well as recommendations to Municipal Court Judges
- Prepared and compiled court dockets with necessary paperwork for upcoming court hearings
- Prepared monthly, quarterly, and annual reports
- Worked with numerous criminal justice agencies, private service providers, and members of the community
Medical Front Office Clerk
Peds Care
10.2003 - 03.2005
- Performed various clerical and administrative duties, including typing, filing, faxing, coordinating schedules, preparing correspondence, generating reports, responding to inquiries, and handling telephone calls
- Assisted doctors and patients with referrals to specialty clinics
- Worked with various insurance agencies to determine eligibility of coverage and benefits
- Calculated and prepared charges, to insure prompt payment
Patient Acct. Clerk/ PBX Operator
Hamilton Medical Center
06.2002 - 10.2003
- Trained in HIPPA regulations and emergency management procedures
- Assisted patients with explanation of charges, accepted, and inputted payment by phone mail and in person
- Assisted with translation services
- Maintained daily financial journals cash register receipts and prepared deposits
- Directed high volume of incoming and outbound calls to appropriate departments
- Data entry, customer service, 10 key, and hospital security procedures
Education
High School Diploma -
Ulysses S. Grant High School
Van Nuys, CA12.1992
Skills
- Front desk operations
- HIPAA compliance
- Patient check-in
- Appointment scheduling
- Medical terminology
- EMR / EHR
- Medical office procedures
- Effective communication techniques
- Bilingual Verbal and written communication
- Live interpretations
- Consecutive interpretation
- Accurate translation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Medical Office Receptionist
Regional Obstetrical Consultants
08.2024 - 04.2025
Bilingual Medical Receptionist
Cleveland Pediatrics
07.2023 - 08.2024
Community Mobilizer
CORE/ HHCGA
01.2022 - 01.2024
Customer Service /Sales
Sleep Solutions S3
04.2021 - 07.2021
Business Office Clerk
Chattanooga Convention Center
09.2019 - 03.2020
Customer Service/Pricing
TARKETT
04.2019 - 09.2019
Administrative Assistant/ Receptionist
Dalyn Rug Company
06.2017 - 01.2019
Executive Assistant/Medical Office Coordinator
TeamHealth
02.2008 - 03.2016
Probation Officer/ Office Clerk
Chatsworth Police Department
06.2005 - 02.2008
Medical Front Office Clerk
Peds Care
10.2003 - 03.2005
Patient Acct. Clerk/ PBX Operator
Hamilton Medical Center
06.2002 - 10.2003
High School Diploma -
Ulysses S. Grant High School
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