Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Eliab Rodriguez

Converse,TX

Summary

Dedicated professional with a clean driving record and extensive experience at FedEx Ground. Proven ability to enhance customer satisfaction through punctual deliveries and strong problem-solving skills. Recognized for maintaining safety compliance and fostering positive client relationships, demonstrating reliability and effective communication in high-pressure situations.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Driver

FedEx Ground
08.2020 - Current

I have achieved

  • Followed all relevant traffic laws and safety regulations.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
  • Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
  • Demonstrated strong knowledge of geography and local roads for optimal route selection.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Enhanced team morale by providing support and assistance during peak delivery periods.
  • Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.

General Laborer

PLW Waterworks
02.2020 - 05.2020
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Increased productivity with effective communication and collaboration among team members.
  • Notified supervisors of defective equipment or material.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Used variety of hand and power tools to complete tasks.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Resident Assistant

Esplanade Gardens
12.2016 - 01.2020
  • Attended, participated, and contributed to monthly staff meetings addressing resident needs.
  • Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
  • Responded to room transfers, incident reports, and maintenance requests.
  • Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
  • Assisted residents in preparing for activity and social programs.
  • Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted residents with daily dental and mouth care, bath functions, and hair care.
  • Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
  • Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
  • Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
  • Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
  • Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.

Customer Service Representative

Alorica
04.2017 - 01.2018
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

Associate of Science - Nursing

St Philip’s Alamo College
1801 Martin Luther King Dr

High School Diploma -

Judson High School
9142 Fm 78
06-2016

Skills

  • Time management
  • Valid Driver's license
  • Customer service
  • Clean driving record
  • Problem-solving
  • Punctual and reliable
  • Flexible schedule
  • DOT compliance
  • Friendly and outgoing
  • Verbal and written communication
  • Analytical thinking
  • Reliability

Accomplishments

I've reached management in fedex ground and have maintained a good standing for 5 years consecutively.

  • Supervised team of 27 staff members.
  • fluently billingual


Certification

  • OSHA Certified

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Driver

FedEx Ground
08.2020 - Current

General Laborer

PLW Waterworks
02.2020 - 05.2020

Customer Service Representative

Alorica
04.2017 - 01.2018

Resident Assistant

Esplanade Gardens
12.2016 - 01.2020

Associate of Science - Nursing

St Philip’s Alamo College

High School Diploma -

Judson High School
Eliab Rodriguez