Eliab Uriarte
Orlando
Summary
Relief manager with exceptional customer service and team management skills. Polished professional eager to contribute to team-based environments and find effective solutions to customer, higher-up, and employee issues. Extensive experience as a batt installer, specializing in reading blueprints and collaborating with builders, supervisors, and inspectors to ensure work meets code requirements, efficiency standards, and maintains a clean work site. Successfully led and trained multiple teams throughout tenure as an installer. Limited experience in financing due to relief role of seven months, but quick learner when it comes to technical aspects and proficient in providing excellent customer service. Eager to learn from experienced team members or bosses as I continue to grow in my career.
Overview
7
7
years of professional experience
Work History
Batt Insulation Installer
American Residential Products
11.2021 - Current
- Worked with variety of insulation material types in residential and commercial settings.
- Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
- Collaborated with construction teams to ensure timely completion of insulation projects.
- Ensured safety compliance by adhering to industry standards and regulations during installations.
- Provided exceptional customer service by addressing any concerns or queries related to completed installations promptly, mostly by home owners.
- Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
- Managed inventory levels effectively, ensuring sufficient supplies were available for upcoming projects without causing delays due to lack of materials.
- Delivered training and mentoring to several apprentices in preparation for full-time roles.
Relief Manager
KFC
03.2020 - 10.2020
- Monitored working environment, making sure it was always safe, positive setting for all employees.
- Maintained high corporate standards at all times by ensuring that employees followed all company processes and procedures.
- Provided constructive feedback to workers, which improved morale and boosted efficiency.
- Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance on speed of service and customer service; And conveyed constructive feedback to improve skills.
- Effectively supervised staff of seven personnel by implementing company policies, protocols, work rules and disciplinary action.
- Made sure all employees maintained Covid-19 rules set to keep them and the customers safe.
- Handled customer complaints and found a solution to most of their problems within reason.
- Managed cash handling procedures accurately, reducing discrepancies and safeguarding company assets.
Cook/Line Packer/Drive-Thru Cashier
KFC
03.2019 - 03.2020
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Counted cash in register drawer at beginning and end of shift.
- Worked closely with the manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
- Ordered and received products and supplies to stock kitchen areas.
- Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Sanitized kitchen surfaces and equipment by cleaning Work stations and fryers.
- Decontaminated work areas using sprayers to apply cleaning and disinfecting solutions.
Line Stocker
Fancy Fruit & Produce
08.2017 - 06.2019
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Answered customer questions and provided detailed product information.
- Facilitated timely product rotation, ensuring freshness and minimizing waste.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Optimized the use of storage space by consolidating overstock items, creating a more organized backroom area.
- Assisted in inventory management, performing regular audits to ensure accurate stock levels.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Managed timely and effective replacement of damaged or missing products.
Education
Associate of Arts - Anthroplogy
Front Range Community College
Westminster, COHigh School Diploma -
Colonial High School
Orlando, FL05-2019
Skills
- Quality service
- Problem resolution
- Supervision
- Project organization/management
- Team management
- Business operations
- Business administration
- Financial Management
- Job site safety
- Proper tool use
- Customer communication
- Blueprint reading
- Quality control
Accomplishments
- Invited to the National Young Leaders Conference in the White House twice. (although due to financial troubles I was unable to attend both times)
- Worked along-side my General Manager and Area Consultant to increase our stores (Baca #475) sales giving us over $5,000 in profits within half a month of taking over that lcation
Languages
English
Spanish
Invited to the National Young Leaders Conferance in D.C twice
I was invited to the NYLC in Washington twice after being endorsed by my teacher, however due to financial constraints I was unable to attend on both occasions.
Invited to the National Young Leaders Conferencein D.C twice
I was invited to the NYLC in Washington twice after being endorsed by my teacher, however due to financial constraints I was unable to attend on both occasions.
Interests
- Historical Exploration
- Road Trips
- Reading
- Strategy Games
Timeline
Batt Insulation Installer
American Residential Products
11.2021 - Current
Relief Manager
KFC
03.2020 - 10.2020
Cook/Line Packer/Drive-Thru Cashier
KFC
03.2019 - 03.2020
Line Stocker
Fancy Fruit & Produce
08.2017 - 06.2019
Associate of Arts - Anthroplogy
Front Range Community College
High School Diploma -
Colonial High School
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