Eliab Vazquez
Bloomington,IL
Summary
History of successfully installing flooring, completing basic carpentry work and maintaining sites. Comfortable using all relevant tools and equipment. Complex problem-solver and dedicated team player.
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Industrious Service Porter skilled at assisting service departments with vehicle inspections and customer transportation. Reliable and hardworking with a passion for furthering Bloomington Normal Automall's mission.
Overview
2
2
years of professional experience
Work History
Carpet Installer Foreman
JLV Carpeting
05.2024 - Current
- Enhanced customer satisfaction by providing high-quality carpet installation services.
- Exceeded customer expectations through meticulous attention to detail during carpet fitting and seaming processes.
- Removed existing flooring materials and prepared area for installation of new products.
- Laid or repaired tile to meet small-scale and large-scale project requirements.
- Managed inventory of materials effectively, reducing waste and cutting costs for the company.
- Demonstrated adaptability by successfully working with various types of carpets and flooring materials in diverse settings.
- Adhered to strict deadlines while maintaining high standards of quality control throughout each project phase.
- Reduced client complaints by ensuring precise measurements and accurate cuts for each project.
- Worked closely with other trade professionals on job sites, fostering teamwork and efficient coordination of tasks among different teams.
- Handled challenging situations gracefully under pressure, such as last-minute changes or unexpected complications during installations.
- Resolved client concerns quickly and professionally, maintaining a positive reputation for the company.
- Performed carpet cleaning and stain removal tasks using recommended products.
- Streamlined the installation process by proactively preparing materials and tools required for each job site.
- Maintained a safe work environment by following proper safety procedures during installations.
Server
Olive Garden Restaurant
11.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Service Porter
Bloomington Normal Automall
09.2022 - 01.2024
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Enhanced customer satisfaction by promptly greeting and directing them to the appropriate service area.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Demonstrated commitment through impeccable attendance and quality performance.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Fostered positive working relationships among colleagues through open communication, teamwork, and mutual respect towards one another''s roles within the organization.
- Facilitated smooth operations within the service department through effective communication with team members and supervisors.
- Assisted in reducing vehicle maintenance times with timely delivery of parts and tools to technicians.
- Ensured safety compliance by keeping service areas free of hazards and maintaining proper signage where required.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
- Improved overall cleanliness and appearance of the dealership by regularly washing and detailing vehicles on display.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
- Cleaned and organized building areas as required.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Parked and retrieved cars according to customer needs.
Appointment Setter
LGCY Power
04.2023 - 09.2023
- Set appointments with salespeople and potential customers.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained detailed records of all appointment setting activities, ensuring accurate reporting and analysis of key performance metrics.
- Entered daily data in computer systems and documented office activities.
- Leveraged persuasive techniques during conversations with gatekeepers, increasing access to top-level decision-makers within target organizations.
- Collaborated effectively with cross-functional teams to gather information relevant to potential clients, strengthening the overall quality of outreach efforts.
Education
Associate of Arts - Communications
Heartland Community College
Normal, IL05.2023
Skills
- Customer Service
- Flooring Installation
- Team Oversight
- Strong Work Ethic
- Professional Appearance
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Sales expertise
- Script Memorization
- Telephone Etiquette
- Positive Attitude
- Inventory Maintenance
- Proactive Approach
Accomplishments
I was a part of Heartland Community College's Emerging Leaders Program. This program focused on the five exemplary practices of leadership and the ways we can include diversity, community, listening, and action in our world today
I am also the Member Development Chairman of the Delta Chi Fraternity at Illinois State University, where I establish mentorship programs, teach soft skills, and track education and personal progress for my brother's in the Fraternity
Languages
Spanish
Native or Bilingual
Timeline
Carpet Installer Foreman
JLV Carpeting
05.2024 - Current
Server
Olive Garden Restaurant
11.2023 - Current
Appointment Setter
LGCY Power
04.2023 - 09.2023
Service Porter
Bloomington Normal Automall
09.2022 - 01.2024
Associate of Arts - Communications
Heartland Community College
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