Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliabeth Hall

Greenville,AL

Summary

At the Department of Veterans Affairs, I leveraged my expertise in disability evaluation and claims processing, coupled with exceptional communication and teamwork skills, to enhance service delivery. My analytical approach and attention to detail led to significant improvements in benefit determination accuracy and streamlined case management, fostering a supportive and efficient work environment. Veterans services professional with significant experience in providing comprehensive support and guidance to veterans. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Skilled in benefits administration, case management, and effective communication. Known for reliability, compassion, and problem-solving approach. Veterans service professional with extensive experience assisting veterans in accessing their benefits and services. Proven track record of enhancing service delivery and resolving complex issues effectively. Strong focus on teamwork and meeting changing demands with flexibility and reliability. Expertise in case management and client advocacy. Reliable Veterans Service Representative familiar with federal veterans programs, legal terminology and state laws affecting veterans. Offering [Number] years of hands-on experience advising veterans on matters pertaining to entitlement of benefits. Skillful in preparing claims, obtaining supporting documents and evidence and performing investigations to determine eligibility. Friendly and compassionate professional with positive attitude and strong customer service skills. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

19
19
years of professional experience

Work History

Certified Veterans Service Representative

Department of Veterans Affairs
09.2005 - Current
  • Improved communication with veterans by providing empathetic listening and clear explanations of benefits and procedures.
  • Increased accuracy in benefit determinations by thoroughly researching military records, medical documentation, and other relevant materials.
  • Assisted veterans and dependents in preparing forms and documents to present claims for benefits.
  • Reviewed and requested medical records, military personnel records and service verification records to determine eligibility status.
  • Analyzed claims to determine percentage of disability, permanent and total disability and entitlement to compensation.
  • Utilized [Software] to compose correspondence letters to explain current status of applications and request additional documentation.
  • Resolved concerns from veterans by conducting thorough investigations into case discrepancies or errors in recordkeeping.
  • Enhanced veteran support by efficiently reviewing and processing claims and benefit applications.
  • Provided detailed guidance on navigating complex VA systems for veterans seeking assistance with disability compensation or pension claims.
  • Assisted in training new Veterans Service Representatives, sharing expertise on best practices and procedural guidelines.
  • Managed caseloads effectively by prioritizing tasks based on deadlines and complexity levels for optimal results.
  • Promoted positive relationships among coworkers fostering a supportive work environment where team members could collaboratively address challenges faced daily.
  • Maintained up-to-date knowledge of federal regulations, policies, and procedures related to veteran benefits administration.
  • Ensured compliance with all applicable laws, regulations, policies while managing sensitive information about veteran''s personal data securely.
  • Streamlined case management for quicker resolutions, utilizing strong organizational skills and attention to detail.
  • Evaluated performance data and implemented necessary adjustments, resulting in continuous improvement of service delivery to veterans.
  • Kept case files updated, accurate and aligned with requirements.

Education

No Degree - Medical Assisting

Cisco Junior College
Abilene, TX

Skills

  • Disability Evaluation
  • Claims Processing
  • Benefits Administration
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent Communication
  • Team Collaboration
  • Team Leadership
  • Effective Communication
  • Decision-Making
  • Task Prioritization
  • Professionalism
  • Quality Assurance Controls

Timeline

Certified Veterans Service Representative

Department of Veterans Affairs
09.2005 - Current

No Degree - Medical Assisting

Cisco Junior College
Eliabeth Hall