Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Hi, I’m
ELIADITH PELAEZ
Queens
Summary
Overview
9
years of professional experience
Work History
Bonsaii
Barista
01.2023 - 08.2023
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Operated espresso machines and commercial coffee brewers to create beverages.
Piu Bella Italian Restaurant
Server
01.2022 - 08.2022
Job overview
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Monik Beauty Salon
Beauty Salon/nail Technician
03.2019 - 08.2022
Job overview
- Responded to customer requests and concerns about gel application and nail art designs.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Treated, prepared and maintained clients' nails on both hands and feet
- Cleaned and sanitized tools and equipment before each client
- Responded to customer requests and concerns about gel application and nail art designs
Unites States Postal Service
Mail Handler
11.2019 - 01.2020
Job overview
- Temporal service at the postal service during the holiday section in the distribution center.
- Used automated mail processing equipment to sort and collate mail.
- Upsold postal services like insurance and tracking.
The Queensboro Restaurant
Server
06.2018 - 05.2019
Job overview
- The Queensboro |server Food service at upscale, american fare restaurant.
- Duties include familiarizing guests with menu and daily specials, accurately recording food and drink orders, running multi-course meals, and tallying bills.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
Silver Tray catering Service
Caterer
05.2016 - 06.2017
Job overview
- Set up tables, linens, chairs, and serving stations for full service banquet events.
- Maintain clean and organized dining area to facilitate workflows and minimize safety hazards.
- Greet andwelcome guests, and respond to specific requests in courteous manner.
- Serve beverage and foods indesignated order and quickly remove dishes at end of each course, meal, or function;.
- Replenish beverages and check with guests to ensure satisfaction.
- Reset banquet as specified by supervisor to ensure readiness for other functions.
NES marketing
Tester
06.2017 - 09.2017
Job overview
- Organize a stand with liquors and wines of the companies decorating with creativity the samples Looking attractive for customers Make a report at the beginning and the end of the tasting.
- Introduce the new liquor/wine to the customers and sell them the products.
A1 meter Shop
Secretary
06.2014 - 11.2015
Job overview
- Prepared and organized paperwork and other expenses reports.
- Materials as needed for meetings, conferences, travel arrangements and.
- Prepare all payments for every driver every week.
- Make reports about the activities during the day.
- Set up and handled incoming mail and office filing systems.
- Managed office equipment and office space.
Education
Colombian Center of Professional StudiesColombia
Associate of Science from Marketing
2010
University Overview
Basics of marketing and customer services
Politecnico MetropolitanoCali, Colombia
Associate of Applied Science from Tourism And Travel Marketing
06.2005
University Overview
Technical Institute Saint CecileColombia
High School Diploma
2002
University Overview
school based in commercial skills
Skills
- Fluent in [Language]spanish
- Workplace Safety
- Problem-solving skills
- Written Communication
- Data management
- Customer Service
- Good listening skills
- Cool Under Pressure
- Greeting and Seating Guests
- Server Improvements
Timeline
Barista
Bonsaii
01.2023 - 08.2023
Server
Piu Bella Italian Restaurant
01.2022 - 08.2022
Mail Handler
Unites States Postal Service
11.2019 - 01.2020
Beauty Salon/nail Technician
Monik Beauty Salon
03.2019 - 08.2022
Server
The Queensboro Restaurant
06.2018 - 05.2019
Tester
NES marketing
06.2017 - 09.2017
Caterer
Silver Tray catering Service
05.2016 - 06.2017
Secretary
A1 meter Shop
06.2014 - 11.2015
Colombian Center of Professional Studies
Associate of Science from Marketing
Politecnico Metropolitano
Associate of Applied Science from Tourism And Travel Marketing
Technical Institute Saint Cecile
High School Diploma
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