Eliadys Betancourt
Palmetto Bay
Summary
Dedicated professional with over 7 years of experience in customer service, insurance, and sales, complemented by strong team leadership abilities. Expertise in building and guiding high-performing teams while effectively resolving complex client needs to drive satisfaction. An ASN graduate as of August 2025, with a unique blend of healthcare knowledge and business acumen that enhances the capacity to deliver exceptional service in fast-paced environments. Proficient in relationship building, problem solving, and multitasking, with an unwavering commitment to excellence.
Overview
11
11
years of professional experience
Work History
Manager
7 Insurance
07.2023 - Current
- Oversaw daily operations, including sales, events, and team performance.
- Led training programs and team-building activities to enhance productivity.
- Recruited and onboarded new team members.
- Maintained high customer service standards while achieving sales targets.
Patient Scheduling Coordinator
Mount Sinai Health System
03.2023 - 06.2023
- Scheduled appointments, coordinated across departments, and ensured accurate documentation.
- Maintained confidentiality and HIPAA compliance while delivering high-quality service.
Owner
Self-Employed
06.2020 - 03.2023
- Managed all aspects of business operations, including client relations, sales, and marketing.
- Built a loyal customer base through exceptional service.
- Oversaw budgeting, inventory management, and strategic planning.
- Executed promotional campaigns to increase brand visibility.
Sales Representative
Florida One Insurance
09.2019 - 06.2020
- Provided insurance quotes, processed applications, and maintained client coverage.
Sales Representative
Allstate Insurance
01.2019 - 09.2019
- Assisted customers with claims, payments, and policy changes while meeting sales goals.
Insurance Representative
State Farm
01.2018 - 01.2019
- Consulted clients to identify needs and recommend coverage options.
Patient Access Representative II
Palmetto General Hospital
06.2016 - 01.2018
- Registered patients, verified insurance, and processed billing information.
Front Desk Receptionist
Fortune House Hotel & Condominium
10.2014 - 06.2016
- Managed guest check-ins, handled reservations, and resolved service issues efficiently.
Education
Associate Degree in Nursing -
Jewish University System
08-2025
Licensed 2-15 Agent - Life, Health, & Variable Contracts
Gold Coast School of Insurance
04-2023
High School Diploma - undefined
Ronald Reagan High School
Doral, FL06.2013
Skills
- Customer Service Excellence
- Insurance Policies & Claims
- Sales & Account Management
- Team Building & Leadership
- Data Entry & Administrative Support
- Conflict Resolution
- Time Management
- Nursing Fundamentals (Student)
- Microsoft Office Suite
- Bilingual: English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
7 Insurance
07.2023 - Current
Patient Scheduling Coordinator
Mount Sinai Health System
03.2023 - 06.2023
Owner
Self-Employed
06.2020 - 03.2023
Sales Representative
Florida One Insurance
09.2019 - 06.2020
Sales Representative
Allstate Insurance
01.2019 - 09.2019
Insurance Representative
State Farm
01.2018 - 01.2019
Patient Access Representative II
Palmetto General Hospital
06.2016 - 01.2018
Front Desk Receptionist
Fortune House Hotel & Condominium
10.2014 - 06.2016
High School Diploma - undefined
Ronald Reagan High School
Associate Degree in Nursing -
Jewish University System
Licensed 2-15 Agent - Life, Health, & Variable Contracts
Gold Coast School of Insurance
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