Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Eliah Ahmad

Cleveland Heights,OH

Summary

I'm a compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Adept at vital signs monitoring and healthcare software navigation, I significantly enhanced patient care efficiency during my tenure at MetroHealth Medical Center. My adaptable mindset and problem-solving capacity have consistently improved clinical workflows. Leveraging phlebotomy proficiency and patient hygiene assistance, I excel in fast-paced healthcare environments, contributing to a 20% increase in patient satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Assistant Intern

MetroHealth Medical Center
Parma, OH
09.2024 - Current
  • Coordinated referrals to specialists when appropriate.
  • Prepared examination rooms with necessary instruments and supplies.
  • Supported the clinical team in delivering quality patient care through efficient workflow processes.
  • Assisted in minor surgical procedures such as suturing wounds or removing stitches under direct supervision of a doctor.
  • Observed symptoms exhibited by patients during office visits; reported changes in condition to supervising healthcare provider.
  • Reviewed insurance forms to ensure accuracy prior to submitting claims.
  • Ordered laboratory tests and scheduled appointments for patients.
  • Managed inventory of medical supplies and equipment; ordered new items when needed.
  • Performed patient intake duties, including taking vital signs and medical histories.
  • Provided emotional support to families dealing with illnesses or disabilities.
  • Compiled data for reports related to patient visits, treatments, medications, test results.
  • Assisted physicians with examinations and procedures.
  • Maintained accurate records of patient care services in accordance with established policies and procedures.
  • Provided administrative support to the medical staff, such as filing paperwork, answering phones and greeting visitors.
  • Collected specimens for lab testing and performed basic laboratory tests under supervision of physician or medical technologist.
  • Administered injections or medications as prescribed by a physician or nurse practitioner.
  • Handled inquiries from patients regarding their accounts, insurance coverage or other issues.
  • Ensured HIPAA compliance by maintaining confidentiality of patient information.
  • Educated patients on health-related topics and provided instruction on medication usage as directed by a physician.
  • Developed efficient filing system, decreasing patient chart retrieval time.
  • Protected confidentiality of patient care information and treatments to prevent data breaches.
  • Prepared clinic's patient records and implemented updates whenever data changed.
  • Monitored patient stability by checking vital signs and weight.
  • Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Corresponded with patients through phone, fax, email, and in person to schedule appointments and answer inquiries.
  • Escorted patients to examination rooms and documented medical histories.
  • Performed routine dip stick, vision and hearing tests.
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
  • Answered phones, scheduled appointments, greeted patients and ordered supplies.
  • Verified appointment times with patients, preparing charts, pre-admission and consent forms.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.

Phlebotomist/Phlebotomy Technician

Med-Cert
Mayfield, OH
04.2024 - 07.2024
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Provided assistance to clinical staff during patient visits.
  • Followed all safety protocols when handling hazardous materials.
  • Documented patient information in an electronic medical records system.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Verified patient information prior to specimen collection.
  • Maintained accurate records of collected specimens and test results.
  • Reported any abnormal results or trends to supervisor or laboratory manager.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Maintained a clean, safe, and organized work environment.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Responded quickly and effectively to emergency situations.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
  • Prepared specimens for transport to external laboratories.
  • Processed samples accurately and efficiently.

PCNA/Patient Sitter(Observer)/Nurse Assistant

Cleveland Clinic
Euclid, OH
12.2022 - 07.2024
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Archived confidential material using established procedures.
  • Entered data into databases accurately and efficiently.
  • Answered call lights promptly and responded to requests from patients in a timely manner.
  • Changed bed linens, cleaned patient rooms and assisted with transfers of patients in wheelchairs or beds as needed.
  • Provided companionship to patients by talking to them, listening to their concerns, and helping them stay positive.
  • Educated new hires on policies and procedures related to the nursing assistant role within the facility.
  • Assisted nurses with daily patient care, including dressing wounds and providing hygiene assistance.
  • Reported any changes in patient condition immediately to the RN or physician on duty.
  • Recorded observations on patient charts regarding activities of daily living, intake and output levels, vital signs.
  • Utilized appropriate body mechanics when lifting or transferring patients from one area to another.
  • Helped maintain a safe environment by adhering to infection control protocols such as handwashing techniques before touching any patient or equipment.
  • Performed vital signs checks such as blood pressure and temperature readings for patients.
  • Participated in team meetings with other healthcare professionals about individual patient plans of care.
  • Collected specimens from patients for laboratory analysis.
  • Cleaned up spills quickly using proper safety precautions while wearing protective gear when necessary.
  • Observed universal precautions at all times when handling infectious materials or bodily fluids.
  • Assisted with admission, discharge and transfer procedures of patients according to hospital policy and procedure guidelines.
  • Documented information in patient charts and communicated status updates to aninterdisciplinary care team.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Engaged with patient family and friends to provide courteous visit experience.
  • Assisted residents with daily needs, personal hygiene, dressing, and facility transfers.
  • Organized games and other activities to engage clients and offer mental stimulation.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Guaranteed accurate, timely flow of information by maintaining patient charts and updating healthcare team on patient status.
  • Performed light cleaning duties by emptying wastebaskets, sweeping, mopping, and sanitizing surfaces.

Patient Food Service

University Hospital Cleveland Medical Center
Cleveland, OH
07.2022 - 10.2022
  • Instructed individuals on proper portion sizes, menu planning techniques, meal preparation methods.
  • Compiled reports containing nutritional information for specific foods and diets.
  • Ordered food supplies from vendors while adhering to budgetary constraints.
  • Maintained a clean and organized work area while preparing meals according to dietary plans.
  • Evaluated menus for compliance with established nutrition standards set forth by the organization.
  • Inventoried kitchen supplies and equipment as needed for daily operations.
  • Monitored food storage areas to ensure proper temperature control, sanitation, and rotation of stock items.
  • Collaborated with other departments such as Dietary Services, Food Service, or Medical Records when necessary.
  • Performs daily food service-related duties necessary to meet customer/patient feeding deadlines.
  • Maintained a neat, clean, and sanitary work area appropriate for food and service ware handling, including mopping, sweeping, and dishwashing.
  • Used department equipment in a safe, efficient, and confident manner.
  • Follows hospital and departmental policies and procedures, including proper food safety procedures..
  • Stays current with training requirements and safety in-services.
  • Serves internal and external customer needs promptly, accurately, and politely, utilizing department and University Hospitals service standards.
  • Ability to work in advanced skill areas, such as the diet office and/or cashier.
  • Prepares patient food while following hospital protocol.
  • Stock the kitchen and keep it clean for the next employee.

Crew Member

Chick-fil-A
Cleveland, OH
04.2022 - 07.2022
  • Adhered to health department regulations regarding food handling procedures.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Restocked kitchen supplies including food products and utensils.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Maintained an organized work area to ensure efficient operations.
  • Informed customers about daily specials in an engaging manner.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Monitored quality of food served to ensure it met company standards for presentation and temperature.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Assisted in the preparation of food items such as sandwiches, salads and pizzas.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Brewed and served coffee and tea with preferred add-ins.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Took orders from patrons and input selections into store computer system.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Resolved customer complaints in a professional manner.

Education

High School Diploma -

HS of Health Professions & Human Services
345 E 15th St, New York, NY 10003
06-2019

Skills

  • Vital signs monitoring
  • Healthcare software navigation
  • Specimen collection
  • Medical terminology
  • Phlebotomy proficiency
  • HIPAA compliance
  • Problem-solving capacity
  • Electronic health records management
  • Adaptable mindset
  • Cash handling expertise
  • Patient hygiene assistance
  • Patient restraint

Affiliations

  • Reading
  • Writing
  • Math
  • Playing w/ my Dog
  • Enjoys playing Strategy-Logic Based Games( sudoku,chess,word searches,jenga)

Languages

English
Full Professional

Certification

  • AHA BLS FIRST AIDE CPR CERTIFICATION
  • PHLEBOTOMY TECHNICIAN CERTIFICATION

References

References available upon request.

Timeline

Medical Assistant Intern

MetroHealth Medical Center
09.2024 - Current

Phlebotomist/Phlebotomy Technician

Med-Cert
04.2024 - 07.2024

PCNA/Patient Sitter(Observer)/Nurse Assistant

Cleveland Clinic
12.2022 - 07.2024

Patient Food Service

University Hospital Cleveland Medical Center
07.2022 - 10.2022

Crew Member

Chick-fil-A
04.2022 - 07.2022

High School Diploma -

HS of Health Professions & Human Services

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Eliah Ahmad