Eliahs Gonzalez
Old Bridge
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assitant Property Manager
Pennrose Management
07.2021 - Current
- Generated leads for sales and rental properties through cold calls and referrals.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Followed up on delinquent tenants and coordinated collection procedures.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Communicated effectively with owners, residents, and on-site associates.
- Enhanced property value by overseeing regular upkeep, repairs, and capital improvement projects.
- Improved communication channels between management, staff, and tenants by implementing new technology tools such as online portals or mobile apps.
Receptionist
European Wax Center
11.2019 - 07.2022
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Handled assignments independently with good judgement and critical thinking skills.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
- Maintained confidentiality of information regarding clients and company.
- Helped office staff prepare reports and presentations for internal or client-related use.
Regional Leasing Manager
Kriegman And Smith
08.2019 - 07.2021
- Conducted regular inspections of both interior and exterior of properties for damage.
- Kept properties in compliance with local, state, and federal regulations.
- Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Assisted in the acquisition of new properties by providing comprehensive financial analysis and property evaluations, ensuring sound investment decisions for the company.
- Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Conducted comprehensive market research to maintain competitive pricing and ensure maximum profitability for property owners.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Collected, completed, and processed lease applications.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Executed and performed activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates, and ensuring that lease renewal documents are signed and implemented on time.
Education
High School Diploma -
Roselle Catholic High School
Roselle, NJNo Degree - Computer And Information Sciences
Rutgers, The State University of New Jersey
New Brunswick, NJ09.2027
Skills
- Employee Motivation and Guidance
- Customer Relations
- Capital Projects Management
- Property tours and inspections
- Administrative Leadership
- Tenant issue resolution
- Leasing and sales
- Payment Collection
- Affordable housing programs knowledge
- Deposits Management
- Property Management
Languages
Spanish
Native or Bilingual
Timeline
Assitant Property Manager
Pennrose Management
07.2021 - Current
Receptionist
European Wax Center
11.2019 - 07.2022
Regional Leasing Manager
Kriegman And Smith
08.2019 - 07.2021
High School Diploma -
Roselle Catholic High School
No Degree - Computer And Information Sciences
Rutgers, The State University of New Jersey
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