Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elian Manguelle

Arlington,VA

Summary

I am writing to express my strong interest in the Service Advisor position. With a robust background in customer service and a passion for delivering top-notch client experiences, I am eager to bring my skills to your esteemed dealership.

Here are some of what I believe to be my Key Qualifications:

I am excited about the prospect of joining and contributing to the outstanding service reputation for which your dealership is known. My dedication to customer satisfaction, effective communication skills, and problem-solving ability make me a strong fit for the Service Advisor position.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills align with the needs of your team in further detail.

Sincerely,

Elian Manguelle

Email: emanguelle@gmail.com

Phone: 301-219-7625 Hardworking employee enthusiastic about learning [Type] field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Service Advisor

CarMax
09.2022 - Current
  • Educated customers regarding regular maintenance protocols to preserve vehicle condition.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Interpreted diagnostic results to provide accurate repair recommendations.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
  • Briefed customers regarding warranty protections, potential cost savings and benefits of trading in versus fixing cars to guide decision-making.
  • Followed up with customers to offer additional support and check resolution satisfaction.
  • A special gift I believe that I have is being able to connect with almost every and any customer who walks through the door, and the connection can lead to friendships and build a trust which some advisors can't do.
  • I hold a strong value of wanting to understand customers' concerns to see how I can help at the highest level.

Sales Lead

Under Armour
10.2020 - Current
  • Trained, coached, and mentored new sales associates for maximum performance.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Increased sales and customer satisfaction through personalized servicing.
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Built strong client relationships and provided high value-adding services, resulting in increased company market share.
  • Identified and analyzed key competitors and related products.
  • Demonstrated excellent customer service skills in a fast-paced retail environment and achieved 3 employee-of-the-month honors (2 back to back when I was working more hours there)
  • Researched and identified current trends in the retail industry to stay ahead of the competition (things like how the brand could be more diversified for inclusion and more sales)

Waiter

Ledo's Pizza
04.2019 - 08.2019
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Developed a deep understanding of menu items and specials, allowing for detailed and accurate descriptions to customers
  • Developed lasting relationships with customers through attentive service and engaging conversation, resulting in repeat business
  • Collaborated with kitchen staff to efficiently manage orders and ensure timely delivery of meals to customers
  • Restocked supplies, including napkins, utensils, and condiments, throughout shifts to ensure customers had what they needed

Education

Associate of Arts - Communications

Montgomery College
Rockville, MD
05.2024

High School Diploma -

Walter Johnson High School
Bethesda, MD
05.2019

Skills

  • Customer Service
  • Vehicle Assessment
  • Technical Support
  • Repairs Scheduling
  • Quality Control
  • Computer Skills
  • Data Entry
  • Documentation and Reporting
  • Product Training
  • Customer Relationship Management
  • Team Collaboration
  • Attention to Detail
  • Listening Skills
  • Cross-functional collaboration

Languages

French
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Service Advisor

CarMax
09.2022 - Current

Sales Lead

Under Armour
10.2020 - Current

Waiter

Ledo's Pizza
04.2019 - 08.2019

Associate of Arts - Communications

Montgomery College

High School Diploma -

Walter Johnson High School

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Elian Manguelle