Summary
Overview
Work History
Education
Skills
Timeline
Generic
Elian Murillo

Elian Murillo

Vallejo,CA

Summary

Accomplished Games Operator at HB Leisure, adept at enhancing guest experiences through exceptional customer service and technical expertise. Leveraged strong problem-solving skills and equipment maintenance knowledge to minimize downtime and boost satisfaction. Collaborated effectively with teams, demonstrating flexibility and a positive attitude,

Developed skills in fast-paced and dynamic gaming environment, focusing on user engagement and technical management. Demonstrated ability to troubleshoot issues, manage system performance, and optimize user experiences. Seeking to transition into new field, leveraging technical and problem-solving skills to contribute effectively.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Games Operator

HB Leisure
Vallejo, CA
05.2025 - 01.2026
  • Operated and maintained arcade games, ensuring optimal performance and guest satisfaction.
  • Monitored game functionality, promptly addressing technical issues to minimize downtime.
  • Engaged with guests to enhance their experience and resolve inquiries effectively.
  • Assisted in training new team members on operational procedures and safety protocols.
  • Collaborated with team members to streamline operations during peak hours, improving service efficiency.
  • Recorded daily inventory of game supplies, contributing to accurate stock management.
  • Provided feedback on game performance trends to support ongoing improvements and enhancements.
  • Enhanced player experience by monitoring game performance and addressing technical issues promptly.
  • Increased customer satisfaction by providing timely and professional assistance to players.
  • Adapted quickly to new games and platforms within the company''s portfolio.
  • Educated players on game mechanics, helping them fully enjoy their gaming experience.
  • Resolved player complaints, fostering a positive gaming environment for all users.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Answered guest questions to provide fun game experience.
  • Explained and demonstrated games and attractions to assist guests.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Explained the rules of the game before they spent there money

School Fundraiser

School
Vallejo, CA
11.2025 - 11.2025

At this fundraiser I helped run a snack bar for my school it was a fundraiser for my baseball team so we could afford new uniforms and equipment

  • Organized fundraising events to engage community participation and support school initiatives.
  • Collaborated with staff to develop promotional materials for fundraising campaigns.
  • Collaborated with school administration, faculty, and parent volunteers to maximize fundraising efforts and meet target goals.

Education

Associate of Science - Fire Science

Solano Community College
Fairfield, CA
06.2026

Associate of Science -

Jesse M. Bethel High School
Vallejo, CA
06.2026

Skills

  • Computer Skills
  • Empathy and patience
  • Strong work ethic
  • Positive attitude
  • Teamwork
  • Customer service
  • Customer assistance
  • Multitasking
  • Reliability
  • Excellent communication
  • Flexibility
  • Active listening
  • Cash handling
  • Public speaking
  • Sales and upselling

Game rules

Cross-functional coordination

Strong work ethic

Positive attitude

Teamwork and collaboration

Customer service

Problem-solving

Time management

Attention to detail

Customer assistance

Multitasking

Reliability

Excellent communication

Team collaboration

Flexibility

Active listening

Physical strength

Flexible schedule

Self motivation

Public safety

Guest relations

Public speaking

POS systems

Equipment maintenance

Equipment Repair

Crowd Control

Basic Math

Heavy Lifting

Mechanical knowledge

POS Systems

Computer Skills

Timeline

School Fundraiser

School
11.2025 - 11.2025

Games Operator

HB Leisure
05.2025 - 01.2026

Associate of Science - Fire Science

Solano Community College

Associate of Science -

Jesse M. Bethel High School
Elian Murillo