ELIAN PENA
Retail Sales Consultant
Central Massachusetts
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Bilingual, with fluency in English and Spanish, utilizing both languages to communicate effectively with customers, stakeholders, and within the organization.
Overview
6
6
years of professional experience
1
1
Language
Work History
Retail Sales Consultant
AT&T
Millbury, MA
01.2019 - Current
- Notably recognized as one of the top salespersons with the most device upgrades during the mid-year evaluation in August 2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Increased sales and customer satisfaction through personalized servicing.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Sales Consultant
Carmax Auto Superstore Inc
Westborough, MA
05.2019 - 08.2019
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Stayed knowledgeable on latest automotive industry innovations and technological advancements through continuous training.
Senior Service Specialist
Jiffy Lube Inc
Shrewsbury, MA
01.2017 - 01.2019
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Bachelor Of Science - Marketing
Nichols College
Dudley, MASkills
B2B sales
Demonstrations
Product and service knowledge
Persuasive communication
Time management
Problem solving strength
Revenue Generation
Sales expertise
Performance improvement
Interpersonal communication skills
Account development
Retention strategies
Client Service
Systems and software programs
Strategic planning
Customer Relations
Team Leadership & Development
Timeline
Sales Consultant
Carmax Auto Superstore Inc
05.2019 - 08.2019
Retail Sales Consultant
AT&T
01.2019 - Current
Senior Service Specialist
Jiffy Lube Inc
01.2017 - 01.2019
Bachelor Of Science - Marketing
Nichols College