Eliana Alarcon
Newman,CA
Summary
19 Plus years of customer service and sales experience Proficient in Microsoft, Word, Excel, PowerPoint, Kronos (UKG) LexisNexis, PeopleSoft, and Payroll and Email Dashboards.
Experienced with HR coordination, including recruitment and employee onboarding. Utilizes strong communication skills to foster positive employee relations and ensure compliance with HR policies. Knowledge of effective conflict resolution strategies and maintaining confidentiality in all HR matters.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HR Coordinator
Dot Foods, Inc.
01.2021 - Current
- I Provide HR support for all departments at the distribution center (DC), including recruiting, benefits, payroll, and new employee orientation
- Post and communicate open positions in all departments of the DC and then track applicants through applicant tracking system
- Perform candidate screening and behavioral interviews as part of the hiring process
- Onboard new employees and ensures paperwork, badges are completed and processed in UKG
- Enroll employees in benefit plans and aid with issues or questions
- Provides verification letters to employees as required
- Enter and processes all types of leaves in UKG
- Assist in the planning and execution of various events for employees and potential candidates at the DC
- Accurately track various HR information, including but not limited to, recruiting, headcount
- Assists with minor IT issues at the DC
- Apply lean thinking and tools to identify and eliminate waste in all areas of the position
- Assist HR Manager with FMLA/CFRA, State Disability and Worker Compensation for the DC
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Assisted in payroll processing, ensuring accurate compensation for all employees based on hours worked and applicable deductions.
- Reviewed human resources paperwork for accuracy and completeness.
- Enhanced company culture by organizing team-building events and professional development opportunities.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Acted as a liaison between employees and management during periods of organizational change, providing guidance and support throughout the transition process.
- Collaborated with department heads to identify staffing needs and develop job descriptions tailored to specific roles.
Dedicated Associate
Wells Fargo Small Business
04.2020 - 11.2021
- Company Overview: Remote
- Work with Excel, Word, Outlook, CPS, Payroll Dashboards, Lexus Nexis, PeopleSoft, PowerPoint, BDCMS, interaction Console, Cisco Jabber and Skype
- I work with Small Business Lending Department to Review Small Business applications to ensure requested amount matches documents such as Payroll, Utility bill’s, Lease or Mortgage documents FRT reports than log info on BDCMS and input into the Dashboard
- Speak with clients for any stipulation that are needed, and document calls on CPS
- Help my team on Skype with detailed instructions on how to complete Applications in a timely manner and send to the SBA
- Remote
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Improved reporting accuracy, implementing new data management system.
Personal Banker
Wells Fargo Bank
03.2007 - 04.2020
- Company Overview: Turlock, CA
- Manage sales and service of bank products, obtain new business, conduct and oversee branch operations, provide excellent customer service and perform teller activities at tier 3 branch
- Inform and work with staff regarding internal policies and procedures and regulatory compliance
- Prepare and submit daily audit and production reports to the branch manager
- Work with Investment and Mortgage Partners to ensure financial products are in line with customers financial goals
- Assist customers with any questions concerns or complaints regarding their current accounts which include account maintenance, financial guidance, fraud, overdrafts and various other financial needs
- Provide coaching and guidance to bankers and tellers
- Review confidential and complex reports for errors
- Have held classes at CSU for financial workshops, credit and budget classes for 20-25 students and staff
- Selected to work on the Payment Protection Program for our Business customers
- Were I'd review all applications and stipulations so each application could move forward to the next step to help our clients during the Pandemic of Covid-19
- Turlock, CA
Education
Bachelor of Business Administration And Management - Human Resources Management
Modesto Junior College
Modesto, CASkills
- Microsoft Word
- Excel
- PowerPoint
- Payroll
- Kronos
- HR policies and procedures
- Onboarding and orientation
- Data entry and reporting
- Background checks
- Recruitment and selection
- HR software proficiency
- Confidentiality and discretion
- Benefits administration
- Networking and relationship building
- Employee relations management
- Labor law compliance
- Interviewing techniques
- Exit interviews
- Recordkeeping
- Online position posting
Certification
Notary public
Personal Information
- Total Experience: 15 plus years of customer service and sales experience
- Work Permit: Authorized to work in the US for any employer
Timeline
HR Coordinator
Dot Foods, Inc.
01.2021 - Current
Dedicated Associate
Wells Fargo Small Business
04.2020 - 11.2021
Personal Banker
Wells Fargo Bank
03.2007 - 04.2020
Bachelor of Business Administration And Management - Human Resources Management
Modesto Junior College
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