Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eliana Bortz

Fairlawn,United States

Summary

Proven leader with extensive experience in staff management and customer service excellence, notably at Pet Supplies Plus. Specializes in conflict resolution and workplace safety, ensuring operational efficiency and customer satisfaction. Demonstrates a strong commitment to continuous improvement and team leadership, achieving significant reductions in financial discrepancies.

Overview

7
7
years of professional experience

Work History

Shift Supervisor

Pet Supplies Plus
07.2023 - Current
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Enforced company policies and regulations with employees.
  • Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.

Student Worker/Graduate Student

Cleveland State University
09.2017 - 06.2022
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.

Customer Service Representative

Playhouse Square
07.2021 - 02.2022
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

Bachelor of Arts - Psychology

Cleveland State Unviersity
Cleveland, OH
06.2021

Skills

  • Workplace Safety
  • Customer-Oriented
  • Cash handling expertise
  • Staff Management
  • Conflict resolution techniques
  • Continuous Improvement
  • Cash Handling
  • Team Leadership

Timeline

Shift Supervisor

Pet Supplies Plus
07.2023 - Current

Customer Service Representative

Playhouse Square
07.2021 - 02.2022

Student Worker/Graduate Student

Cleveland State University
09.2017 - 06.2022

Bachelor of Arts - Psychology

Cleveland State Unviersity

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Eliana Bortz