Eliana Castello

Prepared legal documents, ensuring compliance with court rules and procedures. Conducted legal research to support case preparation and client inquiries. Managed case files, maintaining organization and confidentiality throughout processes. Coordinated communication between clients, attorneys, and court personnel to streamline workflows. Assisted in trial preparation, compiling evidence and exhibits for presentation. Handled office scheduling and made notes for deadlines, motions, and other important dates. Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations. Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly. Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately. Managed accounts and client records of clients, observing confidentiality, and extreme discretion. Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks. Supported attorneys in achieving favorable outcomes through thorough research and analysis of complex legal issues. Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality. Enabled successful case outcomes by accurately compiling and organizing evidence and supporting documentation. Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review. Produced legal documents such as briefs, pleadings and appeals. Communicated pertinent information to clients via phone, email, and mail. Revised and finalized letters, briefs, and memos. Researched statutes, decisions, legal articles, and codes. Assisted attorneys with reviewing and organizing witness reports. Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership. Drafted legal documents, including pleadings and correspondence, ensuring accuracy and compliance with regulations.

Greet guests when they arrive. Direct visitors to appropriate office staff. Answer, screen and forward multiple incoming calls. Document and accurately report candidate call-ins and report information to recruiters and clients. Update calendars and schedule meetings. Maintain office security by following safety procedures and controlling access via the reception desk. Provide information to all guests in-person and via phone/email. Troubleshoot website login issues with candidates via phone and in-person. Prioritized workload independently to reliably meet deadlines. Supported office workflow by providing skilled clerical assistance. Accepted incoming mail and routed to appropriate staff. Adhered to established closing procedures to promote security of staff, data, inventory, and facility. Prioritized workload independently to reliably meet deadlines. Supported office workflow by providing skilled clerical assistance. Communicated with all levels of personnel to resolve problems and support daily functions.

Implemented billing best practices by using correct chiropractic terminology in dealing with insurance companies. Educated patients on holistic products, supplements and recommended specific products to meet needs. Supported therapeutic exercise and physical rehabilitation activities under direction of leadership. Serviced front desk and records room area to organize patient records and practice files. Maintained accuracy of billing for clinics, labs and other divisions through correct coding. Answered the phone to provide information, schedule appointments, and take down messages. Greeted patients warmly and assisted in preparing patients for exams and procedures by assessing vital signs and recording medical histories. Completed routine diagnostic tests to help senior staff evaluate patient issues. Assisted patients and worked directly with the doctor to help patients with active rehabilitation therapies. Managed transactions and printed receipts for payments. Reviewed and correctly recorded receipts of patient payments.

Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Documented detailed notes in the CRM system to track customer interactions. Addressed customer concerns and complaints and resolved issues promptly. Returned customer calls and responded to inquiries and complaints. Offering products and services to meet customers' needs and goals. De-escalated customer complaints using specialized communication techniques. Navigated multiple systems to identify the source of issue. Built strong knowledge of the product line to assist customers in selecting products. Money handling, Taking Payments VIA check, Credit and Debit Cards.

Selling Associate in all departments. Cashier & Money handling. Sales Goals every day in each segment. Customer Service & Organizing clothes. #1 Top Seller. Embodied company mission and values through honesty, integrity and high-quality performance. Displayed strong leadership skills by delegating tasks and providing guidance to junior team members. Answered questions via telephone and in-person interactions. Assisted with store recovery to maintain a clean and organized sales floor throughout the shift. Helped with the onboarding process of new team members, training. Maintained a high level of attention to detail, driving accuracy and quality in all deliverables. Developed and maintained strong client relationships, resulting in high client retention rate.

Cashier and monetary transaction handling. Meet Sales Goals, Organize sales floor and all products. Greet customers and create an exceptional Customer experience. Cashier and monetary transaction handling. Greet customers and create an exceptional customer experience. Started conversations with customers to initiate contact and uncover sales opportunities for available beauty products. Restocked items regularly and wiped down counters to maintain clean and professional appearance. Met or exceeded monthly sales goals through individual and team sales. Processed paperwork for new sales, damaged or defective items and general customer returns. Set standards for the team through passion and eagerness to assist clients and by promoting a welcoming environment on the sales floor. Built visually appealing sales displays based on merchandising plans. Answered customer phone calls to address concerns and questions. Notified customers of new products, prices and special offers. Minimized loss by watching for and recognizing security risks and active theft. Alerted supervisors regarding safety and security issues. Trained new employees on sales techniques and company policies.