Eliana DeLeon
Rochester Institute Of Technology Student
Newburgh,New York
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
IBM Talent Development
IBM
Remote, Co-Op
12.2021 - 05.2022
- Liaised between multiple business divisions to improve communications.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Customer Service Representative
Eddie’s Gourmet Pizza
Newburgh, NY
01.2019 - 06.2019
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- I was responsible for taking orders, cooking, cleaning, making sure everything was locked up at the end of the night and that the money inside the register was all accounted for throughout the different shifts and employees.
Internship Student
IBM Global Technology Services
Poughkeepsie, NY
07.2018 - 07.2018
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Maintained office schedule and calendar of workflow and meetings.
- Collaborated with team to optimize workflow and achieve objectives.
- Took meeting notes and compiled paperwork to support department.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Tech Team Member
Excelsior Academy
Newburgh, NY
01.2017 - 01.2018
- The Tech Team was required to make sure all the computers in our school were in working order for students and faculty to use whenever they needed.
- As a member, I organized computers constantly transporting them between class rooms and offices.
- The Tech Team also required me to be in constant communication between my peers as well as faculty about the status of computers; whether or not they were available, in maintenance, and if computers were missing after a class or the scheduled time.
- Lastly, I was also responsible for trouble shooting computers if they were needing maintenance.
Volunteer
Habitat for Humanity
Newburgh, NY
01.2015 - 01.2018
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Supported engaging and fun events by helping with organization and planning.
- Met with other volunteers and program leaders to discuss new services.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
ID
SUNY New Paltz
Middletown, NY
07.2014 - 08.2014
- ID Tech is the #1 summer tech camp for ages 7–18 at Stanford, MIT, and 150 top campuses. I took a course in game development.
Education
Bachelor of Arts - Psychology
Rochester Institute of Technology
Rochester, NY 08.2019 - Current
High School Diploma -
Excelsior Academy
Newburgh, NY 09.2015 - 06.2019
Associate of Science - Cyber Security
SUNY Orange
Middletown, NY 08.2018 - 05.2019
Skills
Operating Systems: Linux/Unix OS, Watson Analytics, Windowsundefined
Certification
HTML
Timeline
IBM Talent Development
IBM
12.2021 - 05.2022
Bachelor of Arts - Psychology
Rochester Institute of Technology
08.2019 - Current
Customer Service Representative
Eddie’s Gourmet Pizza
01.2019 - 06.2019
Associate of Science - Cyber Security
SUNY Orange
08.2018 - 05.2019
Internship Student
IBM Global Technology Services
07.2018 - 07.2018
HTML
07-2017
CSS
07-2017
Tech Team Member
Excelsior Academy
01.2017 - 01.2018
High School Diploma -
Excelsior Academy
09.2015 - 06.2019
Volunteer
Habitat for Humanity
01.2015 - 01.2018
ID
SUNY New Paltz
07.2014 - 08.2014
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