Eliana De Santiago
Whittier,California
Summary
Hardworking administrative professional knowledgeable about escrow processes, title requirements and real estate closing procedures. Dedicated to honesty, integrity and quality service for buyers, lenders and brokers. Well-qualified Escrow Assistant proficient in gathering, reviewing and organizing materials in support of the escrow process. Detail-oriented and methodical with excellent multitasking and problem-solving abilities. Offering 6 years of related experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Escrow Assistant
Genuine Escrow
04.2021 - 11.2022
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
- Followed-up on status of releases, policies, and return of recorded documents.
- Supported team members in managing their workload, contributing to a more productive work environment.
- Maintained organized files for easy access, increasing team efficiency during transaction reviews.
- Collaborated with real estate agents to address potential challenges, effectively resolving concerns before they escalated.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Coordinated with title companies to efficiently process title orders, resulting in smoother transactions.
- Reduced errors in documentation by meticulously reviewing and verifying all necessary paperwork.
Timekeeper
CB&I Construction
06.2015 - 10.2017
- Verified timekeeping records and handled any discrepancies with employees.
- Checked accrued hours against listed hours for leave time.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Maintained detailed records of employee attendance, including sick days, vacation time, and overtime hours.
Caretaker
Personal Employer
09.2009 - 04.2012
- Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Ran errands for patients, did shopping, and picked up other necessities.
- Remained alert to problems or health issues of clients and competently responded.
Order Processor
Duramed Medical Equipment
06.2009 - 12.2009
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
Real Estate Assistant
Whittier Brokers
12.2008 - 05.2009
- Maintained efficient office operations by handling errands and administrative functions.
- Improved office organization through the implementation of efficient filing systems, database management, and document preparation.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders and escrow personnel.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
Escrow Assistant
Tri-Liberty Escrow
07.2005 - 09.2008
- Developed strong relationships with clients through excellent customer service, fostering trust and loyalty.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Obtained documents such as proof of insurance and HOA statements.
- Maintained open communication with lenders, brokers and borrowers.
Education
High School Diploma -
Whittier High School
Whittier, CA06.2005
Skills
- File Management
- Escrow Knowledge
- Document Review
- Real Estate Transactions
- Schedule Coordination
- Data entry proficiency
- Accuracy and Precision
- Deadline-oriented
- Attention to Detail
- Time Management
- Customer Service
- Clerical Support
Languages
Spanish
Native or Bilingual
Timeline
Escrow Assistant
Genuine Escrow
04.2021 - 11.2022
Timekeeper
CB&I Construction
06.2015 - 10.2017
Caretaker
Personal Employer
09.2009 - 04.2012
Order Processor
Duramed Medical Equipment
06.2009 - 12.2009
Real Estate Assistant
Whittier Brokers
12.2008 - 05.2009
Escrow Assistant
Tri-Liberty Escrow
07.2005 - 09.2008
High School Diploma -
Whittier High School
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